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no internet connection in utrecht overvecht

N

Hello

I have no internet connection a few hours ago. The internet led is red on the router and the other white box, has the bottom and top LEDs green but not the fiber or speed.

I have a Zyxel router from T-Mobile.

Customer service in the app chat for not reply 😞

 

Beste antwoord door Ishana van Odido

Hi @NorbertPosan, good that you are raising the alarm about this! There was indeed a disruption in the Utrecht area last night. This has now been resolved, do you also notice this on location? Greetings, Ishana

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7 reacties

Ishana van Odido
Moderator
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  • Ishana van Odido
  • Moderator | Internet + TV
  • 2377 reacties
  • Antwoord
  • 14 januari 2024

Hi @NorbertPosan, good that you are raising the alarm about this! There was indeed a disruption in the Utrecht area last night. This has now been resolved, do you also notice this on location? Greetings, Ishana

N
  • NorbertPosan
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 14 januari 2024

3562AV is my zip code.

I still face with the same error 😞

N
  • NorbertPosan
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 14 januari 2024

Tried to restart it, also did factory reset

Teresa van Odido
Moderator
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  • Teresa van Odido
  • Moderator | Internet + TV
  • 4415 reacties
  • 15 januari 2024

@NorbertPosan I immediately went into the system to have a look at your connection. Luckily, I see that you’ve already had contact with my colleague from Customer Care and a technician is on its way. I am sure he/she will be able to fix this for you!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
N
  • NorbertPosan
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 16 januari 2024

So he couldn't fix it yesterday. Because the issue it not in the house and he "ordered the back office to check it with kpn". Can I get a disposable sim card with a voucher code? Because I still don't have internet and it is since Saturday.…

Or any solution how I will get internet soon? It is the 4th day so it is getting annoying

 

N
  • NorbertPosan
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 16 januari 2024

@Teresa van Odido 

Teresa van Odido
Moderator
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  • Teresa van Odido
  • Moderator | Internet + TV
  • 4415 reacties
  • 17 januari 2024

@NorbertPosan I really hoped the technician would be able to fix the issue for you. I’m sure that the Back Office will be able to resolve this together with the network administrator. 

You can buy an Odido sim card (€10) at one of our Odido Shops. If you can post a picture of the receipt in this topic, I will immediately refund this for you. I also already send you the voucher code in a private message. 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

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