Skip to main content
Beantwoord

home internet not working for 3 days now


My internet is not working for past 3 days,staying  in Hoofddorp area.On calling the lady spoke very badly and she said it won't work before tuesday and just disconnected the call.As a paid customer do we deserve this?When will it be working again?!

Beste antwoord door Waqqas

Hello @sayanava194 

There was an outage in Hoofddorp a couple of days ago but that got fixed the same day. Do you have a Fiber or DSL connection?

Have you restarted the router and/or mediaconverter? Which lights are on, blinking or off on the mediaconverter if you have one and have you checked the cables?

Also make sure the T-Mobile router is connected.

Bekijk origineel
Er kunnen geen reacties meer worden geplaatst op dit onderwerp.

3 reacties

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21816 reacties
  • Antwoord
  • 5 juni 2022

Hello @sayanava194 

There was an outage in Hoofddorp a couple of days ago but that got fixed the same day. Do you have a Fiber or DSL connection?

Have you restarted the router and/or mediaconverter? Which lights are on, blinking or off on the mediaconverter if you have one and have you checked the cables?

Also make sure the T-Mobile router is connected.


  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 5 juni 2022

I have restarted the modem,replugged in all the cables,still the internet light shows red in the modem.Can you please help with it.


Cal van Odido
Forum|alt.badge.img+4
  • Oud Moderator
  • 3618 reacties
  • 6 juni 2022

Hi @sayanava194,

Smart that you’re seeking help! 

I immediately wanted to analyse your Internet line, however it seems that your modem is fully online shortly after your last message. Feel free to post a message if you are still running into something.

I wish you a lot of fun with the Internet connection! 


Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen