No internet at home, noord holland

It's back now

Thanks for notifying us ​@guideo! I am sorry for the inconvenience. We mentioned this outage in this topic, were we keep our customers updated. It was indeed fixed yesterday!

​@Cheyenne van Odido it's happening again now :(

Almost at the same time...

Today again, this is becoming a real nuisance.

2 days ago at 22:30

Then yesterday at 21:00

Now today at 09:30

Can anyone do something about it?

Hi ​@guideo, I will check this for you. Just to check, did you restart the modem and ONT? And which lights are burning exactly on the modem and the ONT? Can you describe them, if they are burning, which colour and if they are blinking or not? Thanks!

When this happens and before I restart, I have a red Internet Light on the modem and a green Connection on the fiber box. After restarting both, I still get a red Internet Light on the Modem, but then a blinking green connection light on the fiber box.

Hi ​@guideo, I checked it everywhere but there are no known outages, also not in the KPN domain. I can see that your modem is back online since yesterday. Will you please keep an eye on the connection and contact me when it drops? Check the lights in that case, this is important to know. Thank you!

Dropped again just now, at 16:30

Hi ​@guideo, thank you for the information! I immediately did some measurements and I see that this should not happen anymore. I would like to hear if this is also the case on location. If this is not the case, I am curious how the lights of your modem and fiber box burn at the moment that it dropped. Thanks! Greetings, Ishana