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Which devices to return when canceling subscription?

  • 31 juli 2023
  • 1 reactie
  • 146 Bekeken
X

Hi T-mobile,

 

I am moving my house recently and I have already transferrd the contract from old address to new address. Now I need to return the devices from the old address. I am wondering which devcies exactly I should take off and return to T-mobile?

The first photo shows the device realted to WiFi:

 

The second & third photos show the devices realted to fiber network:

 

By the way, I am not sure what is right way to remove the devices in photo 2 and 3 (especially the fiber part). If I need to return these devices, could you please share a manual about it?

 

Kind regards,

Xin

Beste antwoord door Waqqas

Hallo @Xin.Y 

T-Mobile want the router and power cable back, they also want the grey CVS box and power cable in picture 3 back but if you don't know how to remove it you can also leave it. You won't get a fine for the black box including power cable.

Removing the yellow Fiber cable is not difficult if you do it carefully.

Bekijk origineel

    1 reactie

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • 21736 reacties
    • Antwoord
    • 31 juli 2023

    Hallo @Xin.Y 

    T-Mobile want the router and power cable back, they also want the grey CVS box and power cable in picture 3 back but if you don't know how to remove it you can also leave it. You won't get a fine for the black box including power cable.

    Removing the yellow Fiber cable is not difficult if you do it carefully.

    Welkom op de Odido community!

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