I am writing to formally complain about the recent disruption to my internet service, which occurred on May 24th in the area of 2013 WP. We have been told over the phone by your customer service employees that this disruption was caused by an accidental line cut by KPN. Despite this, neither KPN nor Odido has taken responsibility for restoring our service.
As a loyal customer of Odido, I find it unacceptable to be without a connection for over a week with no timeline or assignment to fix the situation.
My internet connection is essential for work and home security, and the prolonged outage has caused significant inconvenience.
According to Dutch Consumer Protection Law (Consumentenrecht), I have the right to receive the service as agreed upon in my contract with Odido. This includes timely resolution of service disruptions and compensation for any prolonged outages. The failure to restore my service in a reasonable timeframe and the lack of responsibility taken by both companies is a violation of these consumer rights.
I urge Odido to prioritize this issue and coordinate with KPN to restore my service immediately. I also request a clear timeline for resolution and compensation for the days I have been without service. If this issue is not resolved promptly, I will have no choice but to escalate my complaint to relevant consumer protection authorities, such as ConsuWijzer and the Telecommunications Dispute Committee (Geschillencommissie Telecommunicatiediensten).
I look forward to your prompt response and a swift resolution to this matter.
