No internet when roaming after arriving at the U.K.

Hello ​@EricJoung, well nice if your internet works abroad too, let's look at a solution together so you can have internet in the UK too! Is there by any chance a blockade for Roaming set on your subscription? You can check this via your My Odido account: https://www.odido.nl/my/abonnement-en-instellingen under the heading ''blockades''. 

I would be happy to check your subscription to see if everything is set correctly from our side. Can you enter your full name, zip code + house number, date of birth and the last 4 digits of your bank account number in your profile? Then I can check with you! 

Thanks for the response. About the blockages first, I checked it and everything is off so I think that's not the problem.

Full name: [Edited by moderator] 

Zip code + house number: [Edited by moderator]

Date of birth: [Edited by moderator]

The last 4 digits: [Edited by moderator]

I will wait for your reply!

Note by moderator: Please don't share personal information online!]

Hello ​@EricJoung, thanks for sharing your details. I have removed them for you and put them in your profile. This is a public forum and it is not convenient to have your personal information online. Please list them in your pofile from now on, then it will stay shielded and only we can see it. 

I looked at your subscription right away and I do see a blockade for Roaming set. Hence it is not working. No worries, I immediately removed the block for you. Restart your device and it should work again. If necessary, connect manually to another carrier's network. You can do this in the settings of your phone. 

Will you let me know if everything works again? I would love to hear from you! 

Hi ​@EricJoung nice that it is working again, no problem! If there's anything else I can do for you, just let me know. I wish you a great time in the UK! 😄

I have the same issue but no block on my SIM. This is so frustrating. 

Hi ​@JCW, I hope you’re enjoying your stay in the UK! I understand that you need to be online, and I’m happy to help you with this. I’ve looked into your account, and I see a barring on international roaming. Please add the last 4 digits of your IBAN to your profile. Also, I see that the house number that you filled in is incorrect. Please add the right one to your profile as well. Then, I will remove the barring, and you will be connected in no time! 😄

Why on earth was it barred from international roaming? I literally bought this subscription so that I could use it overseas. 

Also everytime I use the Odido chat support it never allows me to speak to a service rep on the chat despite offering to transfer me—do you even support this or do actually require customers to ring Odido when something breaks?

Good morning ​@JCW, thanks for completing your profile! New subscriptions have an automatic barring on international roaming within the first 3 months to protect our customers from (unexpected) extra costs. Sorry for this inconvinience. No worries, I removed the barring right away. In the UK you can now connect (manually) to 1 of these networks: 3 United Kingdom, EE Limited, JT, Manx Telecom, Sure, Virgin and Vodafone. 

About the chat: you are chatting with our Chatbot Izzi. If Izzi is not able to help, she will show all other possibilities to contact us. This community is of course 1 of them.

Please let me know if you’re connected again. If you’re not connected within 30 minutes, please restart your phone.

I’m going to the USA today. Can you please ensure that Odido will actually work this time so it’s not dead on arrival? Thanks

Hello ​@JCW, how wonderful that you are going to the USA and I understand very well that you want to be able to use our services there. I checked your subscription right away and I don't see any blockage for Roaming or other specifics. So it should just work! It often doesn't work right away, sometimes it can take a while before you get the text message with the rates in the USA.

Should it not work, always reboot your device and if necessary connect manually to a network of another provider in the USA. Then you should be fine!

If you have any other questions, feel free to ask. I wish you a very nice time in the USA!