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Hi! 

I don't have any! connection when I travel abroad (not even SMS, so I can't login to my odido account..)

I tried multiple solutions (reset networks settings, manually create new connection - didn't help)

I thought that it could be because my phone was not from Netherlands, so I bought a new one here. Now I on vacation in Greece and again - no connection at all.

My wife has same tariff but she has iphone - all works as it should be (except the fact that she has Iphone and I have Samsung)

Not sure what to do, will appreciate any recommendations.

Hello @Konsalvi 

Do you maybe have a open invoice or a betalingsregeling? Than you have a barring for use outside NL.

Hi @Waqqas 

No, all my invoices are paid by direct debit and I'm 100% sure all are paid on time. Last one was paid on 16th of August.

Hello @Konsalvi, welcome to our Community! I searched your email address right away and I come across the number ending in ***9463. In addition, I see that you have contacted a colleague today and that there was a blockage for Roaming on your subscription. This has also been removed. Is everything working now? If not, please restart your phone or try manually connecting to another provider's network. This can be done through the settings of your device. 

I look forward to hearing from you! 

Hello @Konsalvi, welcome to our Community! I searched your email address right away and I come across the number ending in ***9463. In addition, I see that you have contacted a colleague today and that there was a blockage for Roaming on your subscription. This has also been removed. Is everything working now? If not, please restart your phone or try manually connecting to another provider's network. This can be done through the settings of your device. 

I look forward to hearing from you! 

HI!

Thanks for reaching out to me. 

Yes, indeed, surprisingly I had a blockage for roaming without reason, so now everything works great. 

@Konsalvi Nice that it works again! If there is anything else I can do for you from this side, feel free to let me know. For now, I wish you a very beautiful day and a great time abroad! 

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