Hi, I'm traveling to France, currently in Belgium. I should be able to use my mobile data but my sim is not connecting to any of the network providers, Orange B etc. I have tried restarting my phone and manually connecting but it says my sim does not allow connection to this network.
I would really like appreciate some help on this as I am travelling alone and need access to the Internet.
Beste antwoord door Ahadnazir
Hello
I checked your subscription right away and I see that you are currently on a payment plan with us. With a payment plan, a blockade for Roaming is automatically placed on your subscription, so additional costs can be prevented. Don't worry, I have just removed the block for Roaming on your subscription. Please give the system about half an hour to process this. Can you restart your device after that? Then you should get connected!
If not, try to connect manually to another provider's network. You can do this through your device's settings. If you don't know how to do this, you can find it on our website.
Will you let us know if it works? We would love to hear from you!
Thank you! Its working now.
I am now in France, still facing the same problem. I have tried several solutions that are posted here in the community but none of them seem to work.
I would really appreciate some help. Thank you!
+15Hello
Are mobile data and roaming both on?
Do you have a betalingsregeling or any open invoice?
Fill in all the privé fields in your community profile so a moderator can check if there is a barring.
I have filled my privé information as much as I can. Please let me know what I am missing and where to find the information.
I do not have any open invoices and yes I have payment arrangement every month.
+15Because of the betalingsregeling you have a barring for use outside NL but I have read that moderators can lift the barring for you.
Hi, I still can not connect to a service provider.
I would really like this fixed asap as I can not use the bundle that I am paying for. Thanks!
+8Hello
I checked your subscription right away and I see that you are currently on a payment plan with us. With a payment plan, a blockade for Roaming is automatically placed on your subscription, so additional costs can be prevented. Don't worry, I have just removed the block for Roaming on your subscription. Please give the system about half an hour to process this. Can you restart your device after that? Then you should get connected!
If not, try to connect manually to another provider's network. You can do this through your device's settings. If you don't know how to do this, you can find it on our website.
Will you let us know if it works? We would love to hear from you!
Hello
I checked your subscription right away and I see that you are currently on a payment plan with us. With a payment plan, a blockade for Roaming is automatically placed on your subscription, so additional costs can be prevented. Don't worry, I have just removed the block for Roaming on your subscription. Please give the system about half an hour to process this. Can you restart your device after that? Then you should get connected!
If not, try to connect manually to another provider's network. You can do this through your device's settings. If you don't know how to do this, you can find it on our website.
Will you let us know if it works? We would love to hear from you!
Thank you! Its working now.
+8Hi
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
