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I cannot add my internet subscription to my mobile account

  • 15 July 2024
  • 5 reacties
  • 53 Bekeken

Hi, I have two subscriptions for mobile and internet. I also have two different accounts for each subscription registered with two different email addresses. I have learned from this wiki that I cannot add (link) my internet subscription on my odido mobile account because email addresses are different. So I have asked a couple of times to change my email address via the online chat and in a shop. I think they did for sure, but still the email address has not been changed somehow and I have kept the same problem… So I. hope someone can help me out here. Thanks a lot! Kenichiro

 

   

5 reacties

Pharwin van Odido
Rank
Reputatie 6
Badge +7

Hello @kenichiro, welcome to our Community! Very understandable that you want to log in and have both subscriptions in one account. Let's look at a solution together! Important to know is that the name + address information and date of birth must match, otherwise it is not possible to merge them into one account. 

When I search on your email address, I come across the number ending in ***7336. Is that correct? In doing so, I also came across your Internet + TV subscription. Indeed, I see that you have two different email addresses with which you log in. With your mobile subscription, I see that your email address ends with @me.com and with your Internet + TV subscription, the email address ends with iCloud.com. So you actually have two different accounts now. I'm going to delete the Internet + TV account for you. You can login with the email address of your mobile subscription (@me.com) and then add your Internet + TV subscription. That should just work! 

If it doesn't work in the app, try it through a browser/desktop version to see if it works then. If it doesn't work, please let me know what message you get exactly! 

K

Hi Pharwin,

 

Thanks for your reply and what you have proposed is exactly what I have wanted to! I have sent a private message to you with my name and address. Thanks again for your help!

 

Best,

Kenichiro

 

 

Pharwin van Odido
Rank
Reputatie 6
Badge +7

No problem! I just responded to your private message and I'd be happy to talk to you further there! 😄

K

Hello @kenichiro, welcome to our Community! Very understandable that you want to log in and have both subscriptions in one account. Let's look at a solution together! Important to know is that the name + address information and date of birth must match, otherwise it is not possible to merge them into one account. 

When I search on your email address, I come across the number ending in ***7336. Is that correct? In doing so, I also came across your Internet + TV subscription. Indeed, I see that you have two different email addresses with which you log in. With your mobile subscription, I see that your email address ends with @me.com and with your Internet + TV subscription, the email address ends with iCloud.com. So you actually have two different accounts now. I'm going to delete the Internet + TV account for you. You can login with the email address of your mobile subscription (@me.com) and then add your Internet + TV subscription. That should just work! 

If it doesn't work in the app, try it through a browser/desktop version to see if it works then. If it doesn't work, please let me know what message you get exactly! 

 

Summary for the other community members:

In my case, the problem has been solved exactly with what @Pharwin van Odido proposed, deleting the account for the internet+TV subscription and then link the internet+TV subscription again on the mobile account. It seems that changing the email address for the internet+TV account does not work although customer service staffs on online and a shop kindly helped me a lot on this. Much appreciated to them and @Pharwin van Odido! I hope this post would help other people who are in similar troubles.

Best,

Kenichiro   

Pharwin van Odido
Rank
Reputatie 6
Badge +7

@kenichiro Nice that it worked! Thanks for your message, it is appreciated! If there is anything else I can do for you, please feel free to let me know. For now, have a very nice day! 😄

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