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We bought new DSL internet. We were supposed to be able to connect to the internet on 09.01.2022. When we talked to customer service, they said they would send technical staff. we had to receive an sms or mail for this. We have received a message as stated in the attachment. When I click on the link, a blank page opens. Although I have internet when I need it most, it is still not available. Can you help with this issue?

 

Hi @necip, smart that you created a topic for this! Could you post a picture of your fuse box? Usually the connection point is located near the fuse box and should look like the ones in this picture:

ISRA connection points

In any case I have also requested a technician from Guidion to help you out. You will receive an SMS and email from them with a link to a digital agenda any moment now.

You will be online soon! 😃

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