Hey
@ramesh.donadi,
This is Webcare's busiest time, but we are doing everything we can to help you as soon as possible! I see that you've already contacted my colleague and cancelled your subscription.
I'm so sorry for the inconvenience! Hopefully we'll see you again in the future.
Hi @Piotr ,
There is again a problem with this. Now after so long, there is a bill generated (EUR 75) for internet subscription which I don't from T-Mobile stating first month subscription amount and installation charges.
Why should I pay this? I don't have anything of T-Mobile with me. Can you please have a look in the system. Client number which is specified in the bill is TMT1009282175.
Can you please help me out with this at the latest.
Hi @ramesh.donadi,
I see you received a fine for not returning the modem. In your first post you mentioned you never received the package. On the other hand you posted a picture which proves you received the installationpack (including the modem). I can only cancel the fine if the modem is returned to us. Is there any way for you to locate the modem or find out what happened to it?
Hi @Sander ,
Thanks for the response. I can understand now the reason for generation of bill.
The image which is posted was found online (post.nl) tracking page and not personally. It is definitely not my signature, as I was at work and not at home during that time. Immediately, I contacted post.nl on the same day (on 21st June) regarding this. And the answer I received is that only the sender can initiate an investigation on the package. With this information, immediately i contacted T-mobile with this information and it was agreed that T-mobile will do the investigation and check the same. After that, I haven't received any update on the same.
All these information along with the tickets generated at T-mobile customer service recording the activity is present in ticket #48561819.
Hi @ramesh.donadi,
THanks for clarifying! I started the procedure for futher investigation. You'll be notified by e-mail on updates!
Hi @Sander,
Does this mean there was no investigation initiated earlier regarding the package? I was told that the investigation is started, but since I cancelled the request I will not be updated about the outcome of investigation.
Anyways, thanks for clarifying now and I would await for response. Until the investigation is completely done, I will not pay the bill.
In order to facilitate your investigation, the following ticket numbers might help (T-mobile customer care tickets). Also I have a whole lot of e-mails which I cannot attach here, but the tickets might provide some details.
2019061211041715; 2019062111007451; 2019100911012254; 48561819
Hi
@ramesh.donadi,
As the investigation seems a bit slow, I changed the course of action. I made a correction for you, for the fine. You'll see the correcion on a new invoice for november. There's nothing you need to do, since you haven't paid the fine. The correction will even it out now. You might receive some e-mails about this, but there's no need for futher action on your side!
