Hi Camilleann, welcome to our Community! Did you fill in the correct phone number in your profile with number **54? I don't see any cancellation request or recent contact moments. The invoice amounts are also not adding up. Please check the phone number and fill in the correct one with also your date of birth, zip code + house number and the last 4 digits of your IBAN. I'm happy to look into it. Also, the file number is not one of our case numbers. So, at this moment I can't find anything. I hope you can fill in all the correct information, so I can help you with this! 

Oh sorry, its a different number. [Edited my moderator, please don't share personal information online] I dont have copy of my IBAN now because I have new bank account when I leave the Netherlands. The cancellation request was done around May 2024

When you cancel a contract, and the contractperiod has already passed, there is still a 30 days cancellation term. So, roughly one month which will be presented to the last invoice. If this invoice is not paid, finally the collection agency will be used to track a person down and start the collection process. 

It starts with them adding their costs, but also intrestcosts and other (legal / court) cost can be added once an invoice is still not paid. So, the advice is to pay the collection company at once so the costs will not go up anymore. Is the letter / email from Flanderijn, you see how you can pay from any bankaccount to their company. They will than pay Odido the ourstanding amount and you account will be closed.

Hello @Camilleann, I would be happy to find this out for you! I have removed your information as this is a public forum. Please do not post private information publicly. Always enter them in your profile, as my colleague had indicated. This way they will always remain protected. 

I see by the number that there are outstanding invoices, which is why you have now received collection fees. I can't tell you right now exactly which invoices these are and their amounts. I see that your address information matches what is listed with the number. Only to be able to give you more substantive information, I just need to receive the correct date of birth and the last 4 digits of the bank account number known by the number. Can you mention those in your profile? Then I can give you more substantive information about which invoices these are and which amounts are still outstanding!