We've switched to fiber from DSL (Odido offered), and it was installed last friday (09-02-2024). The problem is that I've been told that I still have 2 active subscriptions, 1 for the fiber and 1 for the DSL.
I have called before through customer service asking and clarifying if we do the switch, that we'll only get 1 active subscription moving forward, and they told me, yes, I will only have one subscription and will only pay for one.
Today (11-02-2024), I've called customer support multiple times and said they can't help me, and told me I have two active subscriptions, which they can’t cancel without penalty.
Anybody had the same situation? I don’t really know what options I have, I keep calling customer service but either I get passed or they can’t help me.
Beste antwoord door SnelPaard
Nora van Odido schreef:
Hi @SnelPaard, no worries: I have double checked it for you and we have made sure that there is no penalty being calculated. The e-mail you received is a standard e-mail that only mentions the possibility. In case that there would actually be a penalty, you would receive an invoice with the penalty on there but this will not be the case for you.
Hi @SnelPaard, welcome to our community! Good of you to raise the alarm for this. I immediately went to check for you and see that the subscription will be cancelled tomorrow. Did it finally work out with customer service?
Hi @SnelPaard, welcome to our community! Good of you to raise the alarm for this. I immediately went to check for you and see that the subscription will be cancelled tomorrow. Did it finally work out with customer service?
Yes. I’ve called again earlier today and this time they were able to help.
My only concern now is from the email after they cancelled it
Heb je opgezegd binnen je contracttermijn, dan kan het zijn dat we de resterende maanden in rekening brengen op de factuur met je laatste abonnementskosten.
Not sure why I’m getting penalized if Odido was the one that offered to switch to fiber.
Hi @SnelPaard, no worries: I have double checked it for you and we have made sure that there is no penalty being calculated. The e-mail you received is a standard e-mail that only mentions the possibility. In case that there would actually be a penalty, you would receive an invoice with the penalty on there but this will not be the case for you.
Hi @SnelPaard, no worries: I have double checked it for you and we have made sure that there is no penalty being calculated. The e-mail you received is a standard e-mail that only mentions the possibility. In case that there would actually be a penalty, you would receive an invoice with the penalty on there but this will not be the case for you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Bestand scannen voor virussen
Sorry, we zijn de inhoud van dit bestand nog aan het controleren om er zeker van te zijn dat het veilig is om te downloaden. Probeer het nog een keer over een paar minuten.
Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.
We maken gebruik van 3 verschillende soorten cookies. Je kunt kiezen welke cookies je wilt accepteren. We hebben basiscookies nodig om deze site te laten werken, daarom moet je ten minste deze selecteren. Meer informatie.