Missing internet subscription

Hi Deniza, welcome to our Community! I completely understand that you want to look into your Internet subscription, and I'm happy to help you with that. I've looked into it and I see 2 subscriptions on your e-mail address: Internet and a mobile subscription. You already have 1 Mijn Odido account where your mobile subscription is linked to. Are you trying to add Internet to that same Mijn Odido account? If yes: That's not possible (yet), because Internet is linked to another name (and birth date) than the mobile subscription: 

1. Internet is on initial Z with a birth month of October.
2. Mobile is on initial K with a birth month of September. 

There's 2 things you can do: you can make a seperate Mijn Odido account for Internet. Or you can request 'Contractovername’ this means you will change 1 of the subscriptions to another owner. If the owner for both subscriptions is the same, you can link both subscriptions in 1 Mijn Odido account. If you would like to change the mobile subscription to 'Z’, you can follow the steps on this page: Contractovername | Odido

If you want to change the Internet subscription to owner 'K’, you can request Contractovername as follows: you can send an e-mail to internet@odido.nl with:

• Copy of ID of the old and new contract holder
• Copy of Bank card of the old and new contract holder
• A written statement with signature of the old and new contract holder
• Contact information of the new contract holder (mobile number and e-mail address)

I hope this clarifies everything and please let me know what you will choose! 😄

Hey @Marciano van Odido,

Thanks a lot for your reply. I can create a separate My Odido account for the internet subscription, but in that case you’ll need to change the current e-mail address of our internet subscription with the new one, right?

Thanks,

Deniz

Hello @deniza, that's not needed! Feel free to use a different email address to create a new account. Will you let us know if it worked out? We'd love to hear from you! 

Hey @Pharwin van Odido,

Thanks for your help! That definitely worked, and now I can see that my contract has already ended last year. However, I don’t see an option to cancel my internet subscription. Could you please assist me with this? I’d like to end my internet subscription with Odido.

@deniza No thanks and you're welcome! I'd love to help you further with this, but I'm from the mobile department. I tag a colleague from Internet + TV. He will be happy to help you! @Tommie van Odido Can you help with this? Thanks in advance! 

Hi @deniza, I can help you with this, can you let me know why you want to cancel your subscription and as of when? Then I'll see what I can do for you! 

Hey @Tommie van Odido,

We’re moving to another house this weekend and we’d like to start using the internet as soon as possible. Unfortunately, Odido doesn’t provide a smooth transition and a technician is required for the new connection. With other providers I checked, I can enable the connection in a couple of days and the installation is completely manual. That’s why I want to cancel my current internet subscription with Odido starting from 17.08.2024. Could you also inform me about what we need to do with the box that Odido sent us?

Thanks in advance!

Deniz.

Hi, I have the same problem - don’t see Internet subscription in my account.

I don’t even know whether it’s registered on some different name (as explained in this thread).

Can you help me too please?

I have canceld your contract on 17-08 @deniza, you will receive an e-mail about this and also one with the instructions on how to return our products. Goodluck with the move this weekend! 

Hi @uuubbb, the initials were not equal on both subscriptions, I just changed it. You should now be able to connect your Internet + Tv subscription to your account! 

Thanks Tommie! I was able to connect my Internet subscription.

But I now see some weird subscription fee that’ll be collected in a week - €40 excl. BTW.

When I subscribed 2 months back, it was only €25/month (discount €15 first 12 months and discount €5 for being also a mobile subscriber). And it seems I was also charged extra €15 in the previous months despite the discount. Can you please fix that too and reimburse me with the wrongly deducted amount for previous 2 months?

Hi @uuubbb, I looked at the invoice and it is completely correct. You are actually paying for 2 months, July and August. The month of July is not complete, so the €5 discount is now €3.55 and the €15 discount is now €13.55. 

Normally you pay for 2 months € 90 without discounts. With discounts € 50. Because the month of July was not complete, you now pay € 48.55. After that you will only pay €25 per month until the discount period ends. Assuming you don't add anything to your subscription.

Oh, that was not really clear to me looking in the interface. Thank you so much for explaining Tommie!

No problem @uuubbb, those invoices can indeed be very confusing!

Thanks a lot for your help @Tommie van Odido 🙏

No problem @deniza!