Cancelling Renewed Contract within 14 days

Today my account charged for 224,29 Euros. Can you tell me when I can expect the return you already mentioned 260,01 and 25,72 as it was previously mentioned.  25,72 was already reported to me on 24th of February and this refund has not been transfered yet as well. Too long time. 

​@Demi van Odido ​@Tommie van Odido ​@Nora van Odido ​@Teresa van Odido is this another topic that 'fell through the cracks'?

Hey ​@jonnywhite, our customer service team has credited the cost. This may take a few weeks for it to appear on the account but it is coming your way! 

It has been 22 days since I was promised a refund within a few weeks, but I have yet to see any amount refunded. While I have been waiting patiently, I must express that the process feels unnecessarily slow.

Could you please provide me with an update on the status of the refund? I would appreciate your assistance in expediting this matter.

​@jonnywhite I can imagine you’d like to know when you can expect the refund. I’m happy to look into this for you! 🍀

Usually, it takes about 4 to 6 weeks for the refund to be processed when there are no outstanding bills. Luckily, I see that the final invoice has been drawn up and the refund has been processed on this bill. You’ll soon be able to see the invoice in your Mijn Odido. Around the 24th of April, the refund will be paid out. Depending on your bank this could take up to 5 business days from that starting from that date. 

If in any case, you still haven’t received the refund, please let me know. Do you have any questions, or can I help you with something else? Don’t hesitate to ask. I’m always ready to assist! 

I am writing regarding the payment you were scheduled to process on 24th of April, which was expected to reflect in my account within 5 business days. As today is 2nd of May, the 7th working day, I have yet to receive the payment.

Could you please confirm the status of this transfer and clarify the reasons for the delay? I kindly request you to address this matter urgently, as the payment is overdue.

This is becoming out of hand and unacceptable, really. 

Hi ​@jonnywhite, I am sorry to read this. The thing is that I can immediately see that we transferred this amount to your bankaccount on 30-04-2025. The payment has been done! Are you sure you haven't received it, and are you looking at the right bankaccount?

If it is not, please wait 5 business days from the payout date on, so until 07-05-2025. The payment has been done, you wil see this in your bankaccount soon!

Good day,

I am writing to confirm that I have finally received the refund. Thank you for your assistance in resolving this matter.

However, I must share that the process was quite lengthy and challenging. I hope improvements can be made to streamline such procedures in the future for a better customer experience.

Thank you again for your support.