How can I reach customer service? Advosors are busy all time. I had to leave the Netherlands and can't cancel my subscription or do take over. I receive invoices for nothing
Beste antwoord door Marciano van Odido
Bekijk origineelHow can I reach customer service? Advosors are busy all time. I had to leave the Netherlands and can't cancel my subscription or do take over. I receive invoices for nothing
Beste antwoord door Marciano van Odido
Bekijk origineelHi vnaboy, welcome to our Community! Sorry to see you go, but I hope you're enjoying your stay outside of the Netherlands. I'm happy to help you cancel your subscription.
Please note that your contract was supposed to run until September 13th 2024, so there will be a disconnection fee (50% of the total amount that your subscription was supposed to run for). I just sent you a verification code per SMS. Do you still have the sim card and did you receive it? If yes, please give me verification code. If not, please send me a private message with the following (while in the Netherlands) information: 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN. I will do an extra check, before I can cancel your subscription. I looked forward to your reply! 😄
Hi, I left the Netherlands and would like to cancel my mobile contract. However I cannot find the option to do this on the mijnodido website and since I had changed my phone, and it uses an e-sim I can’t access the app anymore because I had a multifactor log-in. I was in the Netherlands last October, and went to a Odido store, and asked for the contract cancelation, and the lady said that in four months the contract would be canceled. But it hasn’t yet. Could you please help me?
Thanks!
Clarissa
Hi
Hi
Hi Marciano, many thanks for your reply! Yes, I didn’t know that I got a ‘Tablet go’ subscription under my e-mail address. Could you please cancel it?
Thanks in advance!
Hello
Please note that you do have one month's notice with us. We look forward to your response!
Hello
Please note that you do have one month's notice with us. We look forward to your response!
Hi Pharwin, many thanks for your reply.
Here is the code:8632255
And I acknowledge that I still have one month notice.
Best, Clarissa
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