Hello, could you please help me to cancel my subscription?
Cancel subscription after leaving the Netherlands
Hi Julia, welcome to our Community! Sad to see you go, but I wish you a great stay abroad. I'm happy to help you cancel your subscription. You always have 1 month notice period, so if I cancel your subscription today, your subscription ends on the 17th of July. Please be informed that you will have to pay the remaining amount of your phone. The total costs of this are € 280,88. Please confirm that I can cancel your subscription and I will fix it for you! 😄
Hello Marciano, sure, this will work for me. Is any cancellation fees that should be paid or included in my final bill by the way?
Hi Julia, welcome to our Community! Sad to see you go, but I wish you a great stay abroad. I'm happy to help you cancel your subscription. You always have 1 month notice period, so if I cancel your subscription today, your subscription ends on the 17th of July. Please be informed that you will have to pay the remaining amount of your phone. The total costs of this are € 280,88. Please confirm that I can cancel your subscription and I will fix it for you! 😄
Hello Marciano, sure, this will work for me. Is any cancellation fees that should be paid or included in my final bill by the way?
Hi Julia, thanks for the confirmation. I just cancelled your subscription! I have also waved your cancelation fee (€ 45,91), so you won't have to pay for that. The costs of the phone will be on your final invoice. You can also pay it in Mijn Odido. But to do that, you will have to pay 1 open invoice first. That is the invoice from last month (May).
After you've paid the invoice, you will find the option to pay your phone on this page: Abonnement & Instellingen | Odido or on this page: Facturen | Odido. On this last page you can easily pay the invoice from May with iDeal. Please let me know if you have any other questions! 😄
Hi Julia, thanks for the confirmation. I just cancelled your subscription! I have also waved your cancelation fee (€ 45,91), so you won't have to pay for that. The costs of the phone will be on your final invoice. You can also pay it in Mijn Odido. But to do that, you will have to pay 1 open invoice first. That is the invoice from last month (May).
After you've paid the invoice, you will find the option to pay your phone on this page: Abonnement & Instellingen | Odido or on this page: Facturen | Odido. On this last page you can easily pay the invoice from May with iDeal. Please let me know if you have any other questions! 😄
Could you please debit me directly because I have no access to Mijn Odido, because it’s forbidden for my country.
Hi Julia, it's not possible for me to send you a payment link, I can only send a link that sends you to Mijn Odido. But no worries, you will receive the final invoice within a month, and the amount will be deducted from your bank account. Is your bank account still active?
Hi Julia, it's not possible for me to send you a payment link, I can only send a link that sends you to Mijn Odido. But no worries, you will receive the final invoice within a month, and the amount will be deducted from your bank account. Is your bank account still active?
Sure, it is active.
Good morning Julia, in that case; no worries, the amount will be deducted automatically as soon as the invoice is ready. Please let me know if you have any other questions. Otherwise, I wish you a great day!
Good morning Julia, in that case; no worries, the amount will be deducted automatically as soon as the invoice is ready. Please let me know if you have any other questions. Otherwise, I wish you a great day!
Hello Marciano, I was billed again for 1 month, it looks you forgot to cancel subscription? I don’t see my final bill.
Hello
If you have any other questions, please feel free to let us know!
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