Hello ​@Roreeves 

Your router is stuck in the boot proces, fill in al the private fields in your community profile so Odido van send you a replacement.

Hi ​@Roreeves, ​@Waqqas is right. I want to replace your Zyxel right away. Please fill in your full name, street name, postcode, house number, date of birth, your mobile number and the last four digits of your bankaccount in your Community profile and let me know when this done. Thank you!

Hi Cheyenne,

Thanks a lot for your fast response!

I've changed the profile with requirements. Let me know if you need more information.

Kind Regards 

Romina 

Hi ​@Roreeves, thank you! It has been arranged. You will receive an e-mail with more information and we will deliver the T-56 ASAP to your door!

Hi Cheyenne, 

Thanks a lot!!

One quick question, I have also a WiFi enhancer at the other part of the house and is not working very well, the signal is very poor and we are talking just a few 7 metres. Can the cause be also the Modem problem or is the WiFi spot not coeerct?

Thanks in advance!! 

Hi ​@Roreeves, thank you for mentioning this. You are completely right, there is another wifiextender that works better with your soon to be new modem. No worries! Can you let me know once you have the Zyxel T-56 in use? I can then swap the wifiextender for you to this one!

Hi Cheyenne, 

Thank you for your response!

Somehow I imagined that this could've happen,but I have to check with you, just in case were another the issue.

The Modem is scheduled to arrive today in a few hours, I will update once I receive it.

Thanks a lot!!!

That is good to hear ​@Roreeves!  

Good morning Tommie, the new modem is all set. 

Can you please share the details to send the old one and order a new WiFi plus as discussed with Chayenner?

Thanks a lot!! 

Romina 

Hi ​@Roreeves! I'll take over from Tommie and Cheyenne for today. Great that the new modem has arrived and is working. I immediately sent you a replacement wifi extender! You should have received an email with a QR code to return your old equipment. No email? No worry! Put a note in the box with your own address details. Indicate at the DHL ServicePoint (DHL Parcel) that the package should be sent to Odido. The ServicePoint can then send the package without a return number or QR code. You can enter your email address at the DHL ServicePoint, then updates about the delivery will follow by email.

You can also read this via: Hoe stuur je de apparatuur terug?

You will also receive an email for your wifi extender, but you can also return that with the steps above. Please let me know if we can help you with anything else. We are here for you! 

Hello Demy, 

Thanks a lot!!!

I will update as soon as I received the WiFi, I will send them both in a box.

Have a great weekend!!!

Romina 

Hi guys, 

Received the WiFi and successfully conected. 

Can you send me the Qr to send the equipment? I tried with the DHL but they are very studborn.

Thanks in advance!!

Good to hear ​@Roreeves! We have send you an e-mail on 15-03/15:53 with the return instructions. 

Hello team,

I have the exact same issue, router is stuck in boot has a blinking power led. How could i request for a replacement?

Hi ​@aris13, no worries! This has been arranged. We will send you information per e-mail, also about returning the other Zyxel T-56 modem. Thanks in advance!