Hello!

I signed a contract for Odido optic fiber twenty days ago, starting on the 22nd of October.

After some problem with the DHL shipping of the router, finally the Guidion technicians managed to carry out the installation.

However, they found out a problem with the underlying KPN line (so, no internet) and they told me the Odido will open a ticket with KPN netwerk for that.

After a week of calls to Odido and KPN customer services the situation is still at the starting point, namely that Odido request is stopped at Odido BackOffice and KPN can't see any ticket.

I need internet for work, if it can't be solved in few days I must change provider. Can someone provide a realistic expected time to solve the problem? How long does it take to open this ticket with KPN?