Hi @EmilioGent, welcome to our Community!

Thanks for getting in touch about this. We've opened a ticket for you with our technical department, who'll pass this on to the subcontractor. Hopefully they'll get you back online soon. 

Thanks for your reply and support Tommie.

A KPN technician finally came for fixing the issue, but he found out that the opened ticket was requesting the wrong thing. He somehow fixed the thing, by cutting and re-fusing the optic fiber cable, but he specifically told me that this solution is temporary and it won’t hold, and that I had to open another ticket with Odido.
I called the customer service another 3 times, every time they told me they would have called back, but nobody did it.

Could you please check if there’s some process ongoing regarding a definitive solution?

Thanks again.

Hi @EmilioGent, thank you so much for this update. Good to see that it has been fixed, but of course I want this to be permanently. I have checked the ticket and informed our technicians about what you just shared, as KPN did not informed us through this ticket. This will be picked up by one of my colleagues!

Hi Cheyenne, thanks for the reply.

The KPN techician took pictures and a collegue of yours at the Odido customer service told me he could see what those requests/updates by KPN were.

I don't know if there was some miscommunication before, but please double check it.

Hi @EmilioGent, it is possible that I don't have access at the moment. I can't see it, but I shared everything in the ticket that is still running!

Of course the temporary solution didn't last and now I am without internet again!

Yesterday internet stopped working, so I called the customer service to complain about these 10 days of nobody caring about the fact that the solution was temporary and told them that optic fiber cable had to be replaced.

Guidion technician came again today and again they were not able to fix the problem, which is replacing the long 5 meters optic fiber caple, because nobody told them.

How much can this awful service go on???

I just received the technical details from the Guidion technician, which I write here below

FTU komt in de meterkast binnen buiten de woning. Er is echter een +/- 5 meter patch kabel getrokken vanuit de meterkast naar de woning. Deze is defect en op de foto is te zien dat de vorige monteur deze aan elkaar heeft gelast of geplakt. Deze dient vervangen te worden met de juiste patchkabel SC/APC - SC/PC. Deze moet langer zijn dan 5 meter! Graag de monteur duidelijk maken dat er in home een patchkabel getrokken moet worden met de bovengenoemde specificaties. Of in home lassen.