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Wifi cancelation from outside Europe

  • 28 augustus 2024
  • 9 reacties
  • 88 Bekeken

Hi I moved back to my home country but I am still paying for wifi at my old address... I want to cancel it but I can't receive the code for the two step verification to try the app. 

Uitgelichte reactie

30 augustus 2024

Hi @Brandon Booysen, welcome to our Community!

Good of you to point this out. I can cancel the subscription for you, as of when would you have wanted to cancel this? 

9 reacties

Pouh
Super User
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  • Odido Superuser
  • 242 reacties
  • 28 augustus 2024

Hi Brandon, 

Please fill in your forum profile with as much details you have. So Odido can help you out faster! :) 


  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 29 augustus 2024

Hi Occaj what information do you need because I am not sure. I am not able to type you a private message it is a little glitchy...


Waqqas
Super User
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  • Odido Superuser
  • 21794 reacties
  • 29 augustus 2024

Hello @Brandon Booysen 

We are just customers like you but when you click on your profile picture and go to instellingen, please fill in your klantnummer there. A moderator can than directly look into your subscription and submit a cencellation.


  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 29 augustus 2024

Thank you very much 


Tommie van Odido
Moderator
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  • Moderator | Internet + TV
  • 14854 reacties
  • 30 augustus 2024

Hi @Brandon Booysen, welcome to our Community!

Good of you to point this out. I can cancel the subscription for you, as of when would you have wanted to cancel this? 


  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 30 augustus 2024

As soon as possible please 


Teresa van Odido
Moderator
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  • Moderator | Internet + TV
  • 4431 reacties
  • 30 augustus 2024

@Brandon Booysen I have cancelled your subscription, you’ll receive an e-mail confirmation about this. 

You will also receive instructions on how to send back the router you received from us. Do you still have the possibility to do this or have someone who can do this for you?


  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 30 augustus 2024

I think I will be able to ask someone to retrieve it and maybe send it back, thank you very much.


Teresa van Odido
Moderator
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  • Moderator | Internet + TV
  • 4431 reacties
  • 30 augustus 2024

Great, you’re very welcome! 😊 @Brandon Booysen 


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