Hello @gmunumel 

Have you tested the speed with a wired connection directly connected with the router? Please use the Ookla speedtest app which you can download from the store. Using different devices, other cables or different testservers may help.

Can you also attach a picture of your FTU and mediaconverter on 1 picture?

Hello Waqqas, 

The problem is solved but I don’t know is because I connect using wired cable. Steps I did:

1. Down 100 Mbit/s / Up 20 Mbit/s: tested using speedtest in my laptop, in my studio (not very far from router) and with wireless connection.
2. Down 100 Mbit/s / Up 20 Mbit/s: tested using speedtest in my laptop, very close to router and with wireless connection.
3. Down 100 Mbit/s / Up 100 Mbit/s: tested using speedtest in my laptop, very close to router and with wired connection. In this case I selected to use an automatic IP address, it was set manual.  
4. Down 100 Mbit/s / Up 100 Mbit/s: tested using speedtest in my laptop, very close to router and with wireless connection.
5. Down 100 Mbit/s / Up 100 Mbit/s: tested using speedtest in my laptop, in my studio (not very far from router) and with wireless connection.

Thanks for the help. 

@gmunumel 

Looking at point 3 the manual IP adress could have been the issue? A wired connection could also have been the solution.

@Waqqas , yes, that may be. I’ve never tried to connect via wired to be honest. Maybe something missing or misconfigured.