No internet Zyxel T-54 + Huawei coverter LOS led red

 Hi ​@Tommie van Odido  thank you for your reply. Giuidion technician will come tomorrow noon. I’ll give your further feedback tomorrow.

Regards,

David

Hi ​@Tommie van Odido I wanted to give you feedback on this topic. The Guidion technician came yesterday but he could not fix it, he said the problem would be on the cables because of the roadworks in front of my house. Today noon two workers from the fiberglass installing company came and replace about 15m of the fiberglass cable in front of my house because the original cable was damaged due to the road works. The connection is now working with no further issues. I would like to request you to adjust my next invoice as I was with no internet at all on 19th, 20th and today till 13.00PM.

Besides that, in the meantime I got an email from Odido saying that a new Wifipunt was sent to me, I have not requested this nor no one has informed me about this happening. I assume that it is a new modem to replace the Zyxel T54, can you double check this and confirm if I should use the new device?

Thank you,

David

Hi ​@davidpebla, thank you so much for the feedback. It is great to see that the fiberglass company was able to fix the fiber so fast for you. I went ahead and immediately refunded the period for you that you were not able to use our services. You will receive an e-mail confirming this in a few minutes and it will be corrected with next month's invoice. 

I do see that a new wifipunt is being sent to you, this is because the one you're currently using isn't optimized to work with your current modem. The new one is! As soon as you have received the new wifipunt, you can send the old one back with the instructions you have received from us.