Internet connection performance is too slow, Odido is not helping

Hello @tochsendorf 

You are getting 300 Mbps via the WiFi? Please prrfdorm the steps as described here and share the screenshot in this topic.

Replacing the cable between mediaconverter and router might also help.

There it goes, it does not look much better using the app.

PS. This is 182Mbps with a connection paid of 2Gbps.

And using Odido Amsterdam.

Ifconfig

lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
    options=1203<RXCSUM,TXCSUM,TXSTATUS,SW_TIMESTAMP>
    inet 127.0.0.1 netmask 0xff000000
    inet6 ::1 prefixlen 128
    inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
    nd6 options=201<PERFORMNUD,DAD>
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
    options=400<CHANNEL_IO>
    ether 30:35:ad:ae:45:98
    inet6 fe80::406:7b52:2178:86c1%en0 prefixlen 64 secured scopeid 0x4
    inet 192.168.1.41 netmask 0xffffff00 broadcast 192.168.1.255
    inet6 fd1d:fe4f:b3c9:431:96:8f0a:e0da:4dbd prefixlen 64 autoconf secured
    nd6 options=201<PERFORMNUD,DAD>
    media: autoselect
    status: active
en1: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
    options=460<TSO4,TSO6,CHANNEL_IO>
    ether 82:18:40:22:69:00
    media: autoselect <full-duplex>
    status: inactive
pktap0: flags=1<UP> mtu 0
bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
    options=63<RXCSUM,TXCSUM,TSO4,TSO6>
    ether 82:18:40:22:69:00
    Configuration:
        id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0
        maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200
        root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0
        ipfilter disabled flags 0x0
    member: en1 flags=3<LEARNING,DISCOVER>
            ifmaxaddr 0 port 5 priority 0 path cost 0
    nd6 options=201<PERFORMNUD,DAD>
    media: <unknown type>
    status: inactive
p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304
    options=400<CHANNEL_IO>
    ether 02:35:ad:ae:45:98
    media: autoselect
    status: inactive
awdl0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1484
    options=400<CHANNEL_IO>
    ether ca:6c:fc:7a:e3:e0
    inet6 fe80::c86c:fcff:fe7a:e3e0%awdl0 prefixlen 64 scopeid 0x9
    nd6 options=201<PERFORMNUD,DAD>
    media: autoselect
    status: active
llw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
    options=400<CHANNEL_IO>
    ether ca:6c:fc:7a:e3:e0
    inet6 fe80::c86c:fcff:fe7a:e3e0%llw0 prefixlen 64 scopeid 0xa
    nd6 options=201<PERFORMNUD,DAD>
    media: autoselect
    status: active
utun0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
    inet6 fe80::5d8a:4775:8acd:6ad6%utun0 prefixlen 64 scopeid 0xb
    nd6 options=201<PERFORMNUD,DAD>
utun1: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 2000
    inet6 fe80::838e:8f3c:9723:5d3%utun1 prefixlen 64 scopeid 0xc
    nd6 options=201<PERFORMNUD,DAD>
utun2: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1000
    inet6 fe80::ce81:b1c:bd2c:69e%utun2 prefixlen 64 scopeid 0xd
    nd6 options=201<PERFORMNUD,DAD>
utun3: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
    inet6 fe80::803e:ccc6:bedd:e231%utun3 prefixlen 64 scopeid 0xe
    nd6 options=201<PERFORMNUD,DAD>
utun4: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
    inet6 fe80::214:dea9:ed4c:dab%utun4 prefixlen 64 scopeid 0xf
    nd6 options=201<PERFORMNUD,DAD>

Hi @tochsendorf, could you run a speed test to our standard? Could you also do a powerflip? I cannot get a proper line measurement.

Powerflip

1. Haal de stekker van het modem en Media Converter/ONT uit het stopcontact.
2. Wacht minimaal 10 seconden
   • Sluit eerst je Media converter/ONT weer aan en laat die 30 seconden opstarten. Sluit daarna pas het modem weer aan op de stroom.
3. Doe de stekker terug in het stopcontact van het modem en laat alles volledig opstarten
4. Controleer of de verbinding stabiel is.

Speedtest bekabeld - De instructies hiervoor vind je op onze website.

• Heb je een computer met Windows, kijk dan op deze pagina:  Mobiele diensten - Servicehandleiding (odido.nl)
• Heb je een computer met macOS, kijk dan op deze pagina:  Mobiele diensten - Servicehandleiding (odido.nl)
• Heb je een computer met Linux, kijk dan op deze pagina:  Mobiele diensten - Servicehandleiding (odido.nl)

Please follow all the steps carefully, please share the screenshots in the topic instead of to our email. We cannot process an application with missing steps.

Hello @Tommie van Odido I’ve done the powerfilp as oriented. After the connection came back, the speed was the same disapointing one. However, after that, I did one more trial and disabled 2,4Ghz and tried to use only 5Ghz. Then I saw an improvement, the connection speed was reaching near 1Gbps on the wifi at a distance of 50cm of the router on a somewhat new iphone. Good thing to see the improvement, sadly I am paying for 2Gbps.

About your question “could you run a speed test to our standard”, no I cannot. I can only provide what I have already. Also it is concerning A LOT that I lose my right to privacy, sharing screenshots of my data and my devices in a shared environment, and if I don’t, apparently I don’t get support from you. Is that correct? I need to give up on privacy to get support?

All I want is a technician to come to our place, run its tets and confirm whats obvious from day 1 or get it fixed. If you guys cannot do this, please help me to cancel this contrat without a fee since you cannot provide the service you sold me.

Thanks

A ticket has already been opened for you with the technical department @tochsendorf. We have asked to reboot the access switch in the hope that this will work.