how to get compensation for no internet - 7 weeks

  • 5 July 2023
  • 1 reactie
  • 62 Bekeken

hi there, i’ve had no internet on and off now for around 7 weeks - it’s incredibly frustrating. The t-mobile customer service people have sent someone from guidion twice now but the problem is not resolved and i’ve had to pay my internet bills for may and june when i haven’t had the service. I was hoping it would be solved with the second visit but it isn’t and i still don’t have working internet. How can i ask for compensation / a refund on my last 2 bills?


Beste antwoord door Waqqas 5 July 2023, 14:17

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1 reactie

Reputatie 7
Badge +15

Hello @anerdaxal 

Once internet is working again you'll receive a compensation for the days you didn't have internet. It will be calculated like this :

1/30 of your monthly costs × the amount of days you didn't have internet.