Dear Odido Community,
I am reaching out with a pressing issue regarding my internet subscription that has left me in a bit of a predicament.
I have been using my home/mobile subscription for nearly two years without any issues. However, I received an email today notifying me that a new tenant has applied for a subscription at my current address. T his has automatically led to the cancellation of my home internet subscription without any prior warning, effective on December 11.
Complicating matters, I am in the process of moving to a new home by the end of this month. Unfortunately, I cannot report my change of address because the cancellation process is already underway.
I contacted customer service for assistance, and their suggestion was to apply for a new subscription. I'm uncertain if this is the most appropriate course of action.
I am reaching out to the Odido Community for guidance and advice on how to proceed in this situation. Has anyone experienced a similar issue, and if so, what steps did you take to resolve it? Your insights would be immensely helpful.
Thank you in advance for any assistance you can provide.