Hallo
I have the internet package in my house from 16/07 but still i dont have internet connection. Normally it should work but still nothing. I checked the main kpn's connections and still nothing works. I called to arrange an appointment with a Gidion engineer and I have to wait up to mid of August. So more than a month and still not internet. So i have to use mines and my wifes mobile data in order to do my job.
I have informed the T-mobile that probably they should activate the line from the external cabinet but i dont get any response. I am not going to pay the invoice from the moment it will be more than a month from the moment i have received the package and i dont have internet.
Please or give me some unlimited subscription to my mobile or my wifes that we are both havingT-mobile or just tell me to go to another service provider if you cant respect our agreement.
Please i am waiting your response.
Beantwoord
Two weeks with no internet
Beste antwoord door Brian
Hi @asteris13 , it looks like my colleague tried the different access points in the house with you but there doesn't seem to be a connection. Your connection is active since 16-07 (as my colleague told you on the 24th) but there seems to be a technical problem. But not to worry, our mechanic will make sure everything is in order at your location. If the cause turns out to be the incoming line then we will notify the grid operator to repair this as quickly as possible.
You mention your mobile subscriptions, do you both have a T-Mobile one? I don't see a mobile subscription at your address but if you could send me the 06-numbers if this is the case then I can provide you with a code for 7 days unlimited internet to bridge the period until the mechanic arrives! You can send this through a private messages on this forum.
You also don't have to worry about the subscription costs, you can send me a message once you are online and then I will reimburse everything for this past period. We are going to make sure you are online as fast as possible asteris!
Bekijk origineelYou mention your mobile subscriptions, do you both have a T-Mobile one? I don't see a mobile subscription at your address but if you could send me the 06-numbers if this is the case then I can provide you with a code for 7 days unlimited internet to bridge the period until the mechanic arrives! You can send this through a private messages on this forum.
You also don't have to worry about the subscription costs, you can send me a message once you are online and then I will reimburse everything for this past period. We are going to make sure you are online as fast as possible asteris!
- Oud-Moderator
- 6076 reacties
- Antwoord
Hi @asteris13 , it looks like my colleague tried the different access points in the house with you but there doesn't seem to be a connection. Your connection is active since 16-07 (as my colleague told you on the 24th) but there seems to be a technical problem. But not to worry, our mechanic will make sure everything is in order at your location. If the cause turns out to be the incoming line then we will notify the grid operator to repair this as quickly as possible.
You mention your mobile subscriptions, do you both have a T-Mobile one? I don't see a mobile subscription at your address but if you could send me the 06-numbers if this is the case then I can provide you with a code for 7 days unlimited internet to bridge the period until the mechanic arrives! You can send this through a private messages on this forum.
You also don't have to worry about the subscription costs, you can send me a message once you are online and then I will reimburse everything for this past period. We are going to make sure you are online as fast as possible asteris!
You mention your mobile subscriptions, do you both have a T-Mobile one? I don't see a mobile subscription at your address but if you could send me the 06-numbers if this is the case then I can provide you with a code for 7 days unlimited internet to bridge the period until the mechanic arrives! You can send this through a private messages on this forum.
You also don't have to worry about the subscription costs, you can send me a message once you are online and then I will reimburse everything for this past period. We are going to make sure you are online as fast as possible asteris!
Same issue for me. I took the internet package on 14th August for home fiber internet hoping that i would get the internet in days. However my engineer appointment is on 18th September. Working from home , i am still confused how to manage things. any help appreciated.
majeeth69 schreef:
Same issue for me. I took the internet package on 14th August for home fiber internet hoping that i would get the internet in days. However my engineer appointment is on 18th September. Working from home , i am still confused how to manage things. any help appreciated.
My address De Binderij 67-N , 1321 EC, Almere. Any early appointment would be much appreciated
+14- Odido Superuser
- 9112 reacties
Hi
What is the situation at your place? Do you already have a FTU box in your house? That is the box where the glasfiber from outside your house is brought in.
The appointment you made is with Guidion?
Yes Eric, I got the Box with Modem with DHL delivery, The appointment I made with Guidion on 17th August for which I got the appointment slot for 18th September. I am new to Netherlands and finding very difficult. Thank you
+14- Odido Superuser
- 9112 reacties
Hi
It is indeed quite busy and indeed, there is a shortage on engineers in the current laboratorium market.
You could call sometimes to Guidion (020-3232766) and find out if somebody else cancelled an appointment in your area. T-mobile moderators can not look in the planning system of Guidion.
Thanks Eric. Is it still possible for me to cancel the contract citing the reasons for the wait. As it is impacting my work I am looking for various options. Appreciate your advice/suggestions
+4Hi
We are keeping an eye on it for you!
Thanks Cal for the response. Regarding KPN network NL, this is a new information for me. Should I need to anything with KPN please about the activation or it's taken care by T mobile please?
Thank and regards
Abdul Majeeth
+4Hi
We're on it for you, we'll make sure that they activate the internet line for you!
Thank you, looking forward for early enablement of internet. Cheers
Hi Cal
Any update on the progress please? Today morning I got a mail communication that T mobile is now Odido. I wonder if there is going to be further delay in the enablement of Internet. Please suggest
+4Hi
I’m eagerly looking forward to the installation date, I am sure that you will enjoy the internet connection! 🙂
Fine sir, has all the prerequisites been done sir, last week I understand that Internet request to be sent to KPN NetwerkNL?
+4Hi
In the meantime we are making all the necessary preparations with them to activate your internet line, we will make sure that it is activated succesfully!
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