Skip to main content
Beantwoord

Ordered with wrong email address

  • 18 oktober 2020
  • 1 reactie
  • 169 Bekeken

Hi! I ordered internet for my new place but I somehow switched the letters in my email (I know, dumb mistake, usually autofill to avoids that but this form makes you type it all out). birdget instead of bridget

The confirmation page says:

we have sent the confirmation of your order with the contract to <wrong email>. Keep it safe, because the contract will be issued once.

Do you want to view the order status of your order? This is possible in My T-Mobile Home. First create a T-Mobile Home account via the link in the confirmation email.

 

this is all well and good, but there’s literally no order number or anything for me to use to prove I need to change the email. What to do?

Beste antwoord door Ginny

Hi @dernhelm, welcome to our Community! No worries, I changed your email address immediately to the correct one and I resent the contract to your correct email address. Please let me know if you didn't receive it, so I can send it again!

Bekijk origineel

1 reactie

Forum|alt.badge.img+16
  • Oud-Moderator
  • 619 reacties
  • Antwoord
  • 20 oktober 2020

Hi @dernhelm, welcome to our Community! No worries, I changed your email address immediately to the correct one and I resent the contract to your correct email address. Please let me know if you didn't receive it, so I can send it again!


Reageer


Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen