New customer with existing connection

  • 17 January 2021
  • 1 reactie
  • 133 Bekeken

Good day! Our new place already has the necessary equipment and working fiber connection left from the previous owners of the house. I was able to connect to website and got the authentication popup asking for customer login and password, which I obviously don't have yet. I would like to get internet up ASAP as it's required for my WFH, but ordering through the website show the delivery date not sooner than 27th of January.


PS: Just got the popup with a questionnaire which blocked the whole page and I had to type most of this message again. 😓


Beste antwoord door Boris 20 January 2021, 10:05

Bekijk origineel

1 reactie

Reputatie 7

Hi @Nekroido ,

Great question! For a working internet connection to be made, an order needs to be placed. The connection still needs to be activated to work after all! 😊 Before you can enjoy your Internet, there’s still a couple of steps and work to be done. If you want, I can check what the possibilities are at your address. Please send me your zip code and house number via a private message. With those, I can help you further!