Hello all,
I installed the Odido router and connected everything together with the ONT following the manual. I see the green Internet sign on the router blinking and the IP/DNS addresses are correctly allocated to the router (checked it via the router interface), but there is still no internet. I checked it on 4 different devices, both wired and wireless, so I dont think its a device issue.
I called the Odido support and they confirmed that they can see the router connected to the internet and they could also restart the router remotely and change settings. However, no internet at home.
When I try doing “ping google.com” or “traceroute google.com” (or any other domain), the terminal just says “Unknown host”.
I also connected to the ONT and it says that it is activated and registered correctly and exposed to the internet.
Any idea what can be the problem?
Extra details to the case:
- I went with the provider switch from KPN to Odido. On March 16th KPN terminated my contract, however at this point Odido router was not installed (only the ONT by the technician).
- After ODF technicians connected the fiber to my home at mid-February, I didnt hear anything from Odido about the next steps. So I installed my router myself only after KPN terminated my contract (disconnected me from the internet).
- Odido support suggested me to call the third-party tehnicians to check my router connection. But if Odido can restart the router remotely and can see all devices connected to it, I dont think that the router is connected incorrectly.
- As a next step, Odido has created a ticket for themselves to check something in their systems. Not sure if this helps, so looking for other ideas here.
