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Internet connection could not be completed


Hello.

On Monday, 30 October, I had an internet technician visit me to install internet. However, he could not finish it because, according to him, there were network-wide issues and he needed a patch connector.

His notes:

Installatie op locatie deels kunnen aansluiten ivm gebruik internet en glasvezel unit.
Servicepag werkt niet landelijk storing.
Nog patch uitvoeren en op locatie Xspon glasvezel koppelen met glasvezel aansluiting.
Aub doorzetten naar infra.

 

Even though the internet connection switch was not successful, my current provider switched off the connection. While Odido, provided me with a 7 day voucher for unlimited mobile connection, it’s unacceptable as a substitute. Odido created a ticket with the backoffice, however I have not heard back yet. (Reference numbers: 66790082 and 66802704).

I would like to hear from you as soon as possible and schedule an appointment with the technician by next week. Otherwise, I kindly request to cancel my Internet subscription as it’s of urgent importance for me to have internet available as soon as possible.

 

Kind regards,

Beste antwoord door monoidcat

Hey @monoidcat, welcome to our Community!
Good of you to raise the alarm for this. I immediately went to check for you and saw that an appointment has already been made with the subcontractor on 06-11! Can you give us a feedback after the time if it was resolved after that? Then we can monitor the process for you. Thanks in advance. 

 

Hello! The internet connection has been fixed now and working. Thank you!

Bekijk origineel

4 reacties

Tommie van Odido
Moderator
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  • Moderator | Internet + TV
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  • 3 november 2023

Hey @monoidcat, welcome to our Community!
Good of you to raise the alarm for this. I immediately went to check for you and saw that an appointment has already been made with the subcontractor on 06-11! Can you give us a feedback after the time if it was resolved after that? Then we can monitor the process for you. Thanks in advance. 


  • Auteur
  • is een Top Poster
  • 5 reacties
  • 3 november 2023

Hi Tommie! Indeed got a call from KPN in the morning. Will post an update in on Monday. Thanks!


  • Auteur
  • is een Top Poster
  • 5 reacties
  • Antwoord
  • 6 november 2023

Hey @monoidcat, welcome to our Community!
Good of you to raise the alarm for this. I immediately went to check for you and saw that an appointment has already been made with the subcontractor on 06-11! Can you give us a feedback after the time if it was resolved after that? Then we can monitor the process for you. Thanks in advance. 

 

Hello! The internet connection has been fixed now and working. Thank you!


Marciano van Odido
Moderator
Forum|alt.badge.img+9

Hi Monoidcat, on behalf of Tommie; you're very welcome. Good to hear that everything's been fixed and that it works now. Thank you for the update! 😄


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