Hi @Azin,
I'm here to help! I'll try to fix this as soon as possible. Something went wrong in the order to our gridoperator. I'll correct that immediately. There are two scenario's. One: you'll soon receive a message or a call to make an appointment and the machanic will correct the connection. Two: the mechanic will restore the connection at an outside location and doesn't need to make an appointment with you. In this case, we'll update you through e-mail on the situation.
My apologies for the delay. I'll make sure we'll fix it quickly now!
Thanks so I will wait for it.
Best,
Azin
Hey @Azin,
Thank you for your patience! Our technical department is doing their utterly best to solve this problem for you. We'll contact you as soon as possible when we know more. I'm so sorry for the inconvenience! But help is on the way