Dear Forum,
I'd like to share my awful experience with T-Mobile THUIS. I have made a contract on 13.01.2020 with t-mobile, so that I could switch over from my old provider (Ziggo).
On 26.02.2020 I have been visited by engineer, connecting the router and saying that my house wasn't served by ADSL due to KPN issue; it should have been solved in a couple of days.
On 03.03.2020, no one showed up yet and Ziggo (I presume misinformed by T-Mobile) shut my old connection down, so that I am with NO INTERNET at all. I have called t-mobile CS, and they said (again) it should be solved in “a couple of days we hope”.
Being totally disappointed by the lack of professionalism I called back CS and asked to rescind my contract as I am not happy with the service and, guess what, they told me I am locked in for a year because I had 2 weeks to rethink to my choice. So basically they haven't given me the opportunity to test their services yet, but still I had to think whether I was happy with the service or not.
So basically: they lock me out of internet and in the contract. I do not think this is a correct way of acting, hence my question.
Can anyone tell whether in your opinion this is a normal way of working and what can I do to get my rights being respected? Anyone can share a link to customer associations?
Thanks
VF
I've directly looked into your details. As far I can see now the network administrator (KPN) needs to fix this issue. The following days the network administrator will call you with an anonymous number. In the meantime you can make use of the Unlimited Voucher to stay connected. Help is on the way! 
Of course we will make sure to get you online when something goes wrong but the grid operator performs the actual work on the network and they are the ones that send a mechanic on our request. But of course we will handle all this so that you don't have to do anything yourself and we will get you online as quickly as possible!