cancel odido klik en klaar

Hi ​@Rduczmal56, welcome to our Community!

I am sure I can help you. Would you mind adding your postcode, street address, date of birth and the last 4 digits of your bank account number to your profile? Then I can check your subscription and see what is going wrong. Call me here when you've updated your profile? I'll take a look with you. Thanks in advance! 

why can't anyone help me, I'm posting opinions, it's absurd, they've been downloaded for 4 months for 25 euros, now another one, no one can solve this problem, I'm disappointed and I never want to have contact with Odido again, I wanted to leave one internet connection, but due to the current situation, I'll want to cancel both subscriptions

Dear Mr. Tommie, I wrote to you and I do not know any answer, I expected this answer.

Hey ​@Rduczmal56, here on the community, we have a response time of 24/48 hours. Therefore, a response here takes a bit longer.

I’m really sorry to hear about your experience and fully understand your frustration. Unfortunately, we’re no longer able to process cancellations ourselves via this platform. For security and privacy reasons, cancellations must be handled directly through our Customer Service team by phone. You can reach them at 0800 0092 (free of charge). They’ll be able to review your account details and assist you further with both subscriptions if needed. Again, my apologies for the situation you’ve encountered, I truly hope it gets resolved quickly for you.