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Beantwoord

Unstable internet

  • 25 februari 2025
  • 4 reacties
  • 52 Bekeken
J
  • Jugo
  • is een Top Poster
  • 7 reacties

Hello,

Yesterday I have moved to Odido optic internet.

Most of the time I am working from home.

Yesterday evening I already had some problems with the internet.

Today in the morning through whole day internet was very unstable. In some moments is very fast and few seconds later is very slow. That was during whole working day.

I have Deco device.

The problems yesterday were with connected  Zyxel router and my Deco connected with the it. 

Yesterday late evening I have removed Odido Zyxel router following the advices on this forum. Now I am using my Deco device only and not provided Zyxel. 

But in both cases, with or without the Zyxel router, problem exists.

I have Huawei ONT.

It looks to me like I have a loss of packages.

 

 

 

Beste antwoord door Waqqas

Hello ​@Jugo 

Does this issue appear on WiFi only or both WiFi and via cable? 

Is it only on 1 device or on all devices connected to the router?

Have you tried replacing the cable between Huawei and router to see if it works better than?

Bekijk origineel

4 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • 20646 reacties
  • Antwoord
  • 25 februari 2025

Hello ​@Jugo 

Does this issue appear on WiFi only or both WiFi and via cable? 

Is it only on 1 device or on all devices connected to the router?

Have you tried replacing the cable between Huawei and router to see if it works better than?

Welkom op de Odido community!
J
  • Jugo
  • Auteur
  • is een Top Poster
  • 7 reacties
  • 25 februari 2025

Hi

It happens with WiFi and with cable.

On my router there are multiple devices connected at home. Like mobile phones and also some home appliances. By cable only one device is connected, the work laptop.

I did not tried a different cable. I need to search different one long enough, as ONT is at the house entrance and my router in the living room.

I did a reset of the ONT this evening and I can't say if that helped now. Easiest is to try during my work.

J
  • Jugo
  • Auteur
  • is een Top Poster
  • 7 reacties
  • 26 februari 2025

This morning it is ok for now.

I will do more testing next week.

Waqqas
1 persoon vindt dit leuk
  • Waqqas
    Waqqas
Nora van Odido
Moderator
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  • Nora van Odido
  • Moderator | Internet + TV
  • 1596 reacties
  • 28 februari 2025

Hi ​@Jugo, please let us know if the problems resurface. Can you in that case also add your zip code, house number, date of birth and the last 4 digits of your bank account number into your profile? That way we can immediately take a look for you! 

Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base

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