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Why is it impossible to order a new sim card without accessing Odido account?

  • 24 juni 2024
  • 3 reacties
  • 121 Bekeken
N
  • Nazih
  • is een Top Poster
  • 6 reacties

Hello,

I have lost my SIM card, how can I order a new one? Doing as the instructions on Odido’s website is impossible as to order a sim cards, one would need to login to Odido which requires receiving an SMS. I have sent a private message to a moderator 10 hours ago and haven't heard anything back. 
 

Kind regards,
Nazih

Doing as the instructions on Odido's website is impossible as to order a SIM cards, one would need to login to Odido which requires receiving an SMS. I have sent a private message to a moderator 10 hours ago and haven't heard anything back.
 

Beste antwoord door Nazih

Marciano van Odido schreef:

Hi Nazih, I see now that you also have this topic. We have strict rules regarding ordering and activating a new sim card. Since a few months it has been obligated to use 2 step verification as well. This is all to protect your information and subscription from outsiders. We want to protect, your information and your costs as much as possible. But no worries, if you ever lose your phone or sim card again (and I hope you never do), please know that you can always contact us: here on the Community, on Facebook, X Chat and by phone! 😄

 

@Marciano van Odido clear, thank for the help :D

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3 reacties

Marciano van Odido
Moderator
Forum|alt.badge.img+9

Hi Nazih, I see now that you also have this topic. We have strict rules regarding ordering and activating a new sim card. Since a few months it has been obligated to use 2 step verification as well. This is all to protect your information and subscription from outsiders. We want to protect, your information and your costs as much as possible. But no worries, if you ever lose your phone or sim card again (and I hope you never do), please know that you can always contact us: here on the Community, on Facebook, X Chat and by phone! 😄

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
N
  • Nazih
  • Auteur
  • is een Top Poster
  • 6 reacties
  • Antwoord
  • 25 juni 2024
Marciano van Odido schreef:

Hi Nazih, I see now that you also have this topic. We have strict rules regarding ordering and activating a new sim card. Since a few months it has been obligated to use 2 step verification as well. This is all to protect your information and subscription from outsiders. We want to protect, your information and your costs as much as possible. But no worries, if you ever lose your phone or sim card again (and I hope you never do), please know that you can always contact us: here on the Community, on Facebook, X Chat and by phone! 😄

 

@Marciano van Odido clear, thank for the help :D

Marciano van Odido
Moderator
Forum|alt.badge.img+9

Good morning Nazih, no problem! If you ever have any more questions, please start a new topic. You know where to find me and I'm here for you! 

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
N
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    Nazih

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