Hello @Singh83, very understandable that you want more clarity on this, which I am happy to give you! Thanks for sharing your customer number, this allowed me to check right in with you!
I can indeed see that you have transferred an amount of € 107.36. This is linked and processed in your account. The amount is processed in your payment plan. You have requested a payment schedule for € 493,61, this amount is divided into 9 installments of € 54,84 each. I see that your amount of € 107,36 has been processed with the 3rd and 5th installment of your payment plan. These both consist of € 54,84. Added together this is € 109,86, so from your 5th installment there is now an amount outstanding of € 2,32. However, because you transferred the amount to us manually, it is now processed with the 3rd and 5th installment of your payment plan. Of course that is not the intention, because it should be processed with the 3rd and 4th installment of your payment plan. I have therefore immediately sent an e-mail to our financial department to have this corrected. For your payment plan you are then completely up to date.
In addition, the April invoice is still open in your account. It concerns this invoice number: 901542694655 and an amount of € 52,52. This invoice should have been paid before 16-05-2024. So I advise you to pay this invoice as soon as possible to avoid a blockage and extra costs!
Will that work? I'll make sure the amount is processed under the appropriate term of your payment plan, so you're up to date after that and that's in order. If you have any other questions, feel free to let me know!