My phone got stolen and I cannot access my account because of 2FA asking me for a code. I am abroad and I need a sim replacement with the same phone number because my phone number is linked to a ton of other apps that request 2FA with my phone number.
Beste antwoord door MauricioMM
Good morning Mauricio, welcome to our Community! Sorry to hear that your phone got stolen abroad. I hope you're still having a good and safe time. What
Hi Marciano,
Thank you for your response. I already sent you private message with my number and some additional information.
I have not contacted your colleagues but will do so tomorrow morning and hopefully they can sort it out.
Thank you in advance!
+14A new simcard can only be send to your home adres in the netherlands. From there somebody can send it to you. A moderator can help the coming days to start the replacement.
A new simcard can only be send to your home adres in the netherlands. From there somebody can send it to you. A moderator can help the coming days to start the replacement.
Where can I talk to the Moderator? Also, what if my address in the Netherlands is no longer the same than the one I was registered with?
+14A moderator will look at the topics and help were needed. They carry their name and "van Odido" as forum name. But it is not a chat with customer care. This can take time. Direct customer suppport is avaliable by phone. +316-24001200.
If you moved your home adres you should have updated that within your subscription. Now you can not login anymore and as the risk of a sim getting in wrong hands is high, the customer care have to carry out a high risk identification by phone. It is wise to call them.
A moderator will look at the topics and help were needed. They carry their name and "van Odido" as forum name. But it is not a chat with customer care. This can take time. Direct customer suppport is avaliable by phone. +316-24001200.
If you moved your home adres you should have updated that within your subscription. Now you can not login anymore and as the risk of a sim getting in wrong hands is high, the customer care have to carry out a high risk identification by phone. It is wise to call them.
Thank your for the reply. I will call tomorrow and hopefully they can help me sort this out. âââââ
+9Good morning Mauricio, welcome to our Community! Sorry to hear that your phone got stolen abroad. I hope you're still having a good and safe time. What
Good morning Mauricio, welcome to our Community! Sorry to hear that your phone got stolen abroad. I hope you're still having a good and safe time. What
Hi Marciano,
Thank you for your response. I already sent you private message with my number and some additional information.
I have not contacted your colleagues but will do so tomorrow morning and hopefully they can sort it out.
Thank you in advance!
+9Hi Mauricio, thanks for the private message - I just replied to it! Please carefully read it and see what we can do. Let's continue our conversation via private messages!
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