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Cannot link my mobile subscription to My T-Mobile account

A

Hello!

There were some issues with My T-Mobile account and one of my subscriptions (number 0618493006). 

I called the Customer Service, they unlinked this subscription from my account and asked to wait for a couple of days. So I tried to link it back - and since then I’m getting an error. Also, when I came to a T-Mobile shop and tried to extend my subscription - a salesperson entered this phone number and my date of birth - and it also threw an error. It looks like there is some kind of error in the database (wrong date of birth?). 

Could someone check what is the problem? It is already a second week of me going back and forth with the Customer Service and every time they are trying the same things and asking me to wait a bit more. 

Uitgelichte reactie

25 april 2023

A.Kosivchenko schreef:

Hello!

There were some issues with My T-Mobile account and one of my subscriptions (number 0618493006). 

I called the Customer Service, they unlinked this subscription from my account and asked to wait for a couple of days. So I tried to link it back - and since then I’m getting an error. Also, when I came to a T-Mobile shop and tried to extend my subscription - a salesperson entered this phone number and my date of birth - and it also threw an error. It looks like there is some kind of error in the database (wrong date of birth?). 

Could someone check what is the problem? It is already a second week of me going back and forth with the Customer Service and every time they are trying the same things and asking me to wait a bit more. 

Hi, 

That doesn't sound good! What kind of error message are you getting exactly? I'd be happy to check your account with you if I see anything unusual. Can you send me a private message with your phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us for verification? Then I'll check your account with you right away! 

You can also extend your subscription by contacting one of our sales advisors by calling 0800-8104. This can be done on weekdays between 08:00 - 19:45 and on Saturdays between 09:00 - 17:15. Together with my colleague you can discuss all possible options! 

Will you let me know if it worked out over the phone? I'd love to hear from you! 

 

Kind regards, 
Pharwin 

 

    3 reacties

    Pharwin van Odido
    Moderator
    Forum|alt.badge.img+8
    A.Kosivchenko schreef:

    Hello!

    There were some issues with My T-Mobile account and one of my subscriptions (number 0618493006). 

    I called the Customer Service, they unlinked this subscription from my account and asked to wait for a couple of days. So I tried to link it back - and since then I’m getting an error. Also, when I came to a T-Mobile shop and tried to extend my subscription - a salesperson entered this phone number and my date of birth - and it also threw an error. It looks like there is some kind of error in the database (wrong date of birth?). 

    Could someone check what is the problem? It is already a second week of me going back and forth with the Customer Service and every time they are trying the same things and asking me to wait a bit more. 

    Hi, 

    That doesn't sound good! What kind of error message are you getting exactly? I'd be happy to check your account with you if I see anything unusual. Can you send me a private message with your phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us for verification? Then I'll check your account with you right away! 

    You can also extend your subscription by contacting one of our sales advisors by calling 0800-8104. This can be done on weekdays between 08:00 - 19:45 and on Saturdays between 09:00 - 17:15. Together with my colleague you can discuss all possible options! 

    Will you let me know if it worked out over the phone? I'd love to hear from you! 

     

    Kind regards, 
    Pharwin 

     

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
    S
    • S.Snozyk
    • heeft eerste post geplaatst
    • 1 reactie
    • 17 oktober 2023

    Hello.

    I have a very similar problem. I have 2 subscriptions, and I had them both visible under my account in the app. A few weeks ago I unlinked one of them to link it to a new account on another device. Since then I cannot link it to the new account or the old one. Always getting the "Er is een fout opgetreden. Probeer het later opnieuw.)" error. Went to a store today and got the same result. It's so frustrating.

    Hajar van Odido
    Moderator
    Forum|alt.badge.img+9
    • Hajar van Odido
    • Moderator | Mobiel
    • 11665 reacties
    • 18 oktober 2023

    Hi @S.Snozyk 

    I would like to help you with your issue. Does it regard a mobile subscription or a fixed subscription? Are the 2 subscriptions registered on the same name? They should be in order to link them in one account otherwise you need to create 2 separate accounts with different e-mails. Could you send me a private message with your phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us for verification? This way I can check the settings. 

    Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base
    S
    1 persoon vindt dit leuk
    • S
      S.Snozyk

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