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Invoice after subscription cancellation

  • 25 februari 2024
  • 4 reacties
  • 62 Bekeken
G
  • gstok321
  • heeft eerste post geplaatst
  • 2 reacties

Dear ODIDO,

A few months ago I reached out asking for you to cancel my subscription. I received a confirmation email on 17/12/23 that my subscription (with the telephone number +31 0648924801) was cancelled, and that I couldn’t use my SIM after 18/01/24.

 

Last week I received an email that I would be charged 6.94 euros for the month of February. Why am I receiving this invoice? My account is cancelled and therefore my last payment should have been for January - I shouldn’t be receiving any more charges.

 

If someone could please tell me why I’m being charged for February, and verify that my account is cancelled (and that I won’t be receiving any more invoices), that would be very helpful.

 

Thanks,

Gabriella

Beste antwoord door gstok321

Marciano van Odido schreef:

Hi Gabriella, I completely understand that you want some clarification on this. What @eric says is correct. If you look at the invoice you will see that this amount is for the period of January 1 - January 17. This is why it's a lower amount than usual. Your subscription has ended and this is your last invoice! 😊

Thank you!

Bekijk origineel

    4 reacties

    eric
    Super User
    Forum|alt.badge.img+14
    • ericSuper User
    • Odido Superuser
    • 9318 reacties
    • 25 februari 2024

    Download the invoice, it is probably the last period of the subscription as the amount is rather low.

    Welkom bij de klant-helpt-klant Community van Odido.
    Marciano van Odido
    1 persoon vindt dit leuk
    • Marciano van Odido
      Marciano van Odido
    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hi Gabriella, I completely understand that you want some clarification on this. What @eric says is correct. If you look at the invoice you will see that this amount is for the period of January 1 - January 17. This is why it's a lower amount than usual. Your subscription has ended and this is your last invoice! 😊

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
    G
    1 persoon vindt dit leuk
    • G
      gstok321
    G
    • gstok321
    • Auteur
    • heeft eerste post geplaatst
    • 2 reacties
    • Antwoord
    • 10 maart 2024
    Marciano van Odido schreef:

    Hi Gabriella, I completely understand that you want some clarification on this. What @eric says is correct. If you look at the invoice you will see that this amount is for the period of January 1 - January 17. This is why it's a lower amount than usual. Your subscription has ended and this is your last invoice! 😊

    Thank you!

    Marciano van Odido
    1 persoon vindt dit leuk
    • Marciano van Odido
      Marciano van Odido
    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    You're welcome Gabriella! 

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

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