Hello, I had a mobile account with T-Mobile which turned into an Odido account. I relocated from the Netherlands to the USA in October and canceled my Odido phone service. I am still receiving demands for payment each month and have not been able to get support that has actually resolved this issue. I have contacted customer service several times and each time am told the account is canceled. But the invoices keep coming. What can I do?
Account canceled but still being charged
Beste antwoord door lorindasc
Hi Lorinda, I see the payment incoming, thank you for doing this! I just disconnected your subscription, requested a credit for the open amount and sent you an e-mail confirmation. Everything should be okay now! After 1 month, I will check your account again, because it might be possible that there will be a new invoice for the last month, but I will take care of that if needed. Please let me know if you received the confirmation mails! š
Good morning Marciano,
Thank you for your quick action! I have received the confirmation emails and I thank you for making that happen. You have been most helpful! Enjoy your day!
Lorinda
Reageer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.