Skip to main content
Beantwoord

esim activation abroad (old phone stolen)


  • heeft eerste post geplaatst
  • 1 reactie

Hello, I'm on a vacation in Tenerife right now and my phone has been stolen. I've bought a new phone and blocked the old SIM card. I've got an esim but it says I can only active it using my old phone (which is stolen) or going to a shop which is impossible in Tenerife. 
Could you please activate my esim remotely? I can provide my documents or whatever you need. Thank you!

Beste antwoord door Dave

Hi @Lex4hex,

Wow, that's a bummer during your holiday! :disappointed_relieved: Nice work on blocking the sim card quickly! Have you checked Find My iPhone or Find My Device to see if you could trace your phone and report this to the local authorities? 

As for the activation of your sim card, we're quite careful with activating new sim cards online since there is quite a lot of fraud going on with this. I'd like to check what is possible in your case, but I can't promise anything. Could you send me a private message via my profile with your phone number, full address, date of birth and last four digits of your bank account info? When I received this info I can then go on and check if there is any possibility to swap your sim card.

Bekijk origineel

4 reacties

TAVL
Super User
Forum|alt.badge.img+4
  • Superuser
  • 2140 reacties
  • 8 juli 2021

Good morning @Lex4hex,

This is a customer community. T-Mobile moderators are reading along, and they can help you out. The will reply in your topic, but this may take a short while. I will give them a notch in hope to speed things up for you.

If there is anything I can do, please shout out. For now I wish you a great holiday on Tenerife (slightly jealous).


Dave
  • Oud-Moderator
  • 9719 reacties
  • Antwoord
  • 8 juli 2021

Hi @Lex4hex,

Wow, that's a bummer during your holiday! :disappointed_relieved: Nice work on blocking the sim card quickly! Have you checked Find My iPhone or Find My Device to see if you could trace your phone and report this to the local authorities? 

As for the activation of your sim card, we're quite careful with activating new sim cards online since there is quite a lot of fraud going on with this. I'd like to check what is possible in your case, but I can't promise anything. Could you send me a private message via my profile with your phone number, full address, date of birth and last four digits of your bank account info? When I received this info I can then go on and check if there is any possibility to swap your sim card.


  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 8 juli 2021

Thank you very much, yes, I have a police report and I’ve bricked the iPhone, so good luck to them :) I’ll send you a message with my details. 


  • is een nieuwe Poster
  • 4 reacties
  • 5 juni 2022

Good afternoon. I have the same problem, my phone was stolen yesterday in Barcelona, I bought an e-sim but can’t get it activated until I fly back next week. I urgently need access to my SIM, since I cannot access any of my accounts (email, social networks, iCloud) without being able to receive SMS, and from what I see, phone support is only available from next Tuesday. @David - or any other moderator - do you mind if I send you a private message with the requested details? Thank you!


Reageer


Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen