I moved out of the Netherlands in November 2024. I i formed Odido of my departure from the country 4 months in advance, again 2 months in advance, and once more a few days before my departure.
We agreed that my subscription would be switched to prepaid and I would get to keep my phone number and that I would receive a final invoice since I was canceling my contract before its expiration.
Instead, I have been receiving monthly invoices as usual and with extra charges ever since and my number has now been blocked.
Since I have provided Odido with ample notice, I'd please like you to fix this so I do not pay invoices that we have agreed would not exist in the first place and so I can continue using my phone number.
Many thanks,
Pan
Beste antwoord door pan.beskos
Marciano van Odido schreef:
Good morning Pan, you're very welcome! And thank you for the last bit of information. I switched your subscription to Prepaid immediately, and your phone number is now Prepaid as of today. I've sent you a confirmation per e-mail. I also credited the last 2 invoices, so no worries about that. They will be settled with the next invoice. I also sent you a confirmation e-mail about this. Please let me know if you've received them. The only thing left to do is to pay the cancellation fee, you will receive the final invoice for this soon. Please keep in mind that you keep your Prepaid active, you will need to use it at least once every 6 months. If you have any other questions, please feel free to ask me. I'm here for you. Otherwise, I wish you a great weekend! 😄
Case: 76577364
Hi Marciano,
Thank you so much for fixing this issue for me. I have received the confirmation emails about the switch to prepaid and the crediting of the last invoices.
Could you please remind me what kind of use I need to make at least once every 6 months so I can keep my number active?
Do you know the final amount for the final invoice to be settled?
Your quick and effective way of handling this issue is something I appreciate a lot.
I wish you a pleasant weekend ahead - it looks like the sun is finally out and the temperatures are decent in NL so hope you enjoy this sunny weekend!
Hi Pan, welcome to our Community and I hope you're enjoying your stay abroad! Sorry to hear that your subscription hasn't yet been changed to Prepaid. I'm happy to help you with this. I've looked into your account, and I do see the cancellation request, however it was cancelled, and I can't see why. This could be a system error. Please fill in your zip code + house number of the address that you lived at here in the Netherlands, that was linked to your subscription. Once I have this, I can request a new cancellation and switch to Prepaid. I'm also happy to look at a credit for the last 2 months of your subscription! 😊
Hi Pan, welcome to our Community and I hope you're enjoying your stay abroad! Sorry to hear that your subscription hasn't yet been changed to Prepaid. I'm happy to help you with this. I've looked into your account, and I do see the cancellation request, however it was cancelled, and I can't see why. This could be a system error. Please fill in your zip code + house number of the address that you lived at here in the Netherlands, that was linked to your subscription. Once I have this, I can request a new cancellation and switch to Prepaid. I'm also happy to look at a credit for the last 2 months of your subscription! 😊
Hi Marciano,
Thank you for your prompt response - I'm so glad that we can sort this out! My last zip code in NL was 1078DS and the house number was 147hs (it could also appear as 147-4 due to a mixup with the Gemeente). Let me know if this is alright!
Good morning Pan, you're very welcome! And thank you for the last bit of information. I switched your subscription to Prepaid immediately, and your phone number is now Prepaid as of today. I've sent you a confirmation per e-mail. I also credited the last 2 invoices, so no worries about that. They will be settled with the next invoice. I also sent you a confirmation e-mail about this. Please let me know if you've received them. The only thing left to do is to pay the cancellation fee, you will receive the final invoice for this soon. Please keep in mind that you keep your Prepaid active, you will need to use it at least once every 6 months. If you have any other questions, please feel free to ask me. I'm here for you. Otherwise, I wish you a great weekend! 😄
Good morning Pan, you're very welcome! And thank you for the last bit of information. I switched your subscription to Prepaid immediately, and your phone number is now Prepaid as of today. I've sent you a confirmation per e-mail. I also credited the last 2 invoices, so no worries about that. They will be settled with the next invoice. I also sent you a confirmation e-mail about this. Please let me know if you've received them. The only thing left to do is to pay the cancellation fee, you will receive the final invoice for this soon. Please keep in mind that you keep your Prepaid active, you will need to use it at least once every 6 months. If you have any other questions, please feel free to ask me. I'm here for you. Otherwise, I wish you a great weekend! 😄
Case: 76577364
Hi Marciano,
Thank you so much for fixing this issue for me. I have received the confirmation emails about the switch to prepaid and the crediting of the last invoices.
Could you please remind me what kind of use I need to make at least once every 6 months so I can keep my number active?
Do you know the final amount for the final invoice to be settled?
Your quick and effective way of handling this issue is something I appreciate a lot.
I wish you a pleasant weekend ahead - it looks like the sun is finally out and the temperatures are decent in NL so hope you enjoy this sunny weekend!
Hi Pan, you're very welcome, and thank you for your kind message! To keep your Prepaid active, you will need to do one of the following at least once every 6 months: send an SMS, make a phone call or use internet data. Please keep in mind that you might need a bundle for the country that you're in to use SMS, call or data. You can always check this in Mijn Odido. I'm very sorry, I saw the final invoice and the amount yesterday when I made the changes, but I can't remember the amount, so we can only wait for the final invoice to be ready and visible in our system. You could calculate it for an estimated amount. It's your monthly costs x months that your contract would have run with us (until 30-04-2026). 13-14 months if my calculations are correct. And then it's 50% of the total.
The weather has been so good to us these last few days, and also this weekend. So, I will be working for 2 more hours, before I enjoy the sun. If you have any other questions, you know where to find me. The Community and I are here for you! 😄
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