Hello. I depart the Netherlands last December. I've been trying to cancel my mobile subscription since I arrived in Japan but I can't call the number I'm given 0800-0092 from my Japanese Number. Can you help please help me cancel?
Beantwoord
can't cancel my subscription
Beste antwoord door Mudanes
Pharwin van Odido schreef:
Hello
I can help you cancel your subscription. I checked right away and I see that your number is still in contract until 12-10-2025. If you want to cancel the contract earlier, you will have to buy it off. You will then pay 50% of the monthly costs for the remaining months and the phone credit you currently have open (if you have it).
Now I see that you have a Sim Only subscription. I can stop the subscription on 27/03/25 at the earliest due to one month's notice. I immediately made the calculation for you and the redemption sum is: € 47,30 if you would stop the subscription on this date.
I just need to do an additional verification to make sure you are the right person. I have just sent a verification code by SMS to your number. If you can share that code with me and also agree to the surrender charge, I can process the cancellation for you.
I look forward to receiving your response!
Hi all, thank you for your responses. I can't receive an sms currently to my old number but I was able to call +31 6 24001200 and cancel over the phone. Thank you all for your support.
+14- Odido Superuser
- 8776 reacties
Hi
0800 numbers can not be dialled when outside the netherlands. Call +31 6 24001200 instead or wait for a moderator here.
+8Hello
I can help you cancel your subscription. I checked right away and I see that your number is still in contract until 12-10-2025. If you want to cancel the contract earlier, you will have to buy it off. You will then pay 50% of the monthly costs for the remaining months and the phone credit you currently have open (if you have it).
Now I see that you have a Sim Only subscription. I can stop the subscription on 27/03/25 at the earliest due to one month's notice. I immediately made the calculation for you and the redemption sum is: € 47,30 if you would stop the subscription on this date.
I just need to do an additional verification to make sure you are the right person. I have just sent a verification code by SMS to your number. If you can share that code with me and also agree to the surrender charge, I can process the cancellation for you.
I look forward to receiving your response!
Pharwin van Odido schreef:
Hello
I can help you cancel your subscription. I checked right away and I see that your number is still in contract until 12-10-2025. If you want to cancel the contract earlier, you will have to buy it off. You will then pay 50% of the monthly costs for the remaining months and the phone credit you currently have open (if you have it).
Now I see that you have a Sim Only subscription. I can stop the subscription on 27/03/25 at the earliest due to one month's notice. I immediately made the calculation for you and the redemption sum is: € 47,30 if you would stop the subscription on this date.
I just need to do an additional verification to make sure you are the right person. I have just sent a verification code by SMS to your number. If you can share that code with me and also agree to the surrender charge, I can process the cancellation for you.
I look forward to receiving your response!
Hi all, thank you for your responses. I can't receive an sms currently to my old number but I was able to call +31 6 24001200 and cancel over the phone. Thank you all for your support.
1 persoon vindt dit leuk
+8Hi
If there is anything else I can do for you from this side, please let me know. I wish you lots of fun in Japan, have a great time! 😄
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