I bought new iPhone 16 and tried to transfer data including eSIM to it from the old one. Throughout the process eSIM got deactivated on old one. I visited store, they tried to perform sim swap, as they called it, several times, didn’t succeed and sent me home telling me that issue will resolve itself. Then I called customer support, they ordered new physical sim, which they failed to activate when I called them once I received it. Somehow I managed to convince them that it’s a technical issue, and they said they have created a ticket for IT, but THAT WAS A WEEK AGO! Since then I haven’t got any updates. MORE THAN TWO WEEKS IN TOTAL WITHOUT MY PHONE NUMBER!!! Horrible customer service.
Beantwoord
Lost eSIM while transfering data to new phone, can't get new one
Beste antwoord door Pharwin van Odido
Hello
Reageer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.