Hello, I need to cancel my T Mobile subscription as I’m leaving the Netherlands. Your link to a phone number for Customer Service doesn’t lead anywhere. Can you please help me cancel this?
Cancel T-Mobile Netherlands subscription
Beste antwoord door maddy.macleod
Hi Maddy, welcome to the Community! Sorry to see you go, but completely understandable if you're leaving the Netherlands. Are you traveling or going to live abroad? Either way; you can easily cancel your subscription via My T-Mobile through this link: www.t-mobile.nl/my/abonnement-opzeggen. Please note that your contract runs until 05-04-2024, so if you cancel your subscription before that date, you will have to pay 50% of the total remaining costs of your subscription (next month until 05-04-2024). The total disconnection fee will be € 56,76.
Where did you get a phone number for customer service? The right number is 06-2400 1200.
Please let me know if you succeeded in canceling your subscription. I'd love to hear from you! 😊
Hi Marciano, thank you very much for your response! I did succeed in cancelling with your helpful advice. I appreciate it, have a nice day!
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