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Beantwoord

[English] Cannot link new number to app

  • 3 november 2022
  • 8 reacties
  • 129 Bekeken
C

Hi, I recently changed subscription and SIM card, with my old number being ported (one week ago) to the new SIM. The old subscription was also at T-Mobile. The phone works fine but I cannot link the new subscription to my T-Mobile account either on the app or the laptop. I get a "you personal details must also be ported" error when inputting the SMS code. Can you solve this?

Beste antwoord door Seccie

Hi! @crainone Welcome to the T-Mobile community forums! 
I’m sure one of the community moderators can help you at with this. 
Just to make sure, can you check the status of your portability request? 
Can you confirm here if your number has been successfully ported? 

Looking forward to your response. Have a good day!

 

Bekijk origineel

    8 reacties

    Seccie
    Forum|alt.badge.img+4
    • Seccie
    • Oud-Superuser
    • 1176 reacties
    • Antwoord
    • 3 november 2022

    Hi! @crainone Welcome to the T-Mobile community forums! 
    I’m sure one of the community moderators can help you at with this. 
    Just to make sure, can you check the status of your portability request? 
    Can you confirm here if your number has been successfully ported? 

    Looking forward to your response. Have a good day!

     

    I don't work for Odido, but I will try to help you, or point you into the right direction
    C
    • crainone
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 3 november 2022

    Yes, the number has been ported (I checked by calling it).

    Seccie
    1 persoon vindt dit leuk
    • Seccie
      Seccie
    Hajar van Odido
    Moderator
    Forum|alt.badge.img+9
    • Hajar van Odido
    • Moderator | Mobiel
    • 11665 reacties
    • 3 november 2022

    Hi @crainone 

    I would like to look into this issue. Can you send me a private message with your 06-number, name, birth-date, full address and the last 4 numbers of your account number? I will check if your current number is linked to an older account. Looking forward to your message!

    Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base
    Seccie
    1 persoon vindt dit leuk
    • Seccie
      Seccie
    Seccie
    Forum|alt.badge.img+4
    • Seccie
    • Oud-Superuser
    • 1176 reacties
    • 3 november 2022

    @crainone It looks like help is underway! I’m sure Hajar will be able to assist you further.

     

    I don't work for Odido, but I will try to help you, or point you into the right direction
    C
    • crainone
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 7 november 2022

    Hello, Hajar tried a fix, but the problem is still there. It's been almost two weeks that I am locked out of my subscription, I cannot see how many minutes of MBs I have left, nor see my invoices. Can someone please help? 

    I didn't think that changing subscription within the same phone operator would generate such persistent inconveniences.

    Hajar van Odido
    Moderator
    Forum|alt.badge.img+9
    • Hajar van Odido
    • Moderator | Mobiel
    • 11665 reacties
    • 8 november 2022

    Hi @crainone 

    I made another adjustment. You should be able to create a new account. Please let me know if it works!

    Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base
    G
    • Gustavo.gm7
    • is een Top Poster
    • 8 reacties
    • 14 november 2022

    Hello @Hajar ,

    I have same issue as @crainone. Can’t link new subscription to t-mobile account. This after number porting within T-Mobile.

    Number porting status shows complete.

    thanks in advance,

     

    Hajar van Odido
    Moderator
    Forum|alt.badge.img+9
    • Hajar van Odido
    • Moderator | Mobiel
    • 11665 reacties
    • 15 november 2022

    Hi @Gustavo.gm7 

    Could you also send me a private message with your 06-number, name, birth-date, full address and the last 4 numbers of your account number? I will check if your current number is linked to an older account. Looking forward to your message!

    Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base

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