No service in Spain

Hello @AndreaGordillo 

Do you have an open invoice or a betalingsregeling? Because of this there could be a barring on use outside NL.

You can also try your simcard in another phone, maybe it works than.

No that I know of, everything was working well in NL and it was just when I arruve in Spain that it stop working. I read in another comment it was related to the "barring on international roaming" but I dont know how to request it as I cant even log in into my Odido account because of the sms verification code.. 

Good morning Andrea, welcome to our Community and Spain sounds amazing right now. I hope you're having a good time. I've looked into your account and I do see a payment arrangement (betalingsregeling). I've removed the barring for international roaming for you. It's about the number **37, correct? In Spain you can connect to the networks Orange, Movistar and Xfera (Yoigo). Please let me know if everything works for you again! 

@AndreaGordillo Nice that it works now! On behalf of my colleague Marciano: no thanks and you're welcome! If you have any other questions, feel free to let us know. We wish you lots of fun in Spain! 😄

Hi Marciano, I think I have same problem and I can’t call CC as no service, could you help me as well please? Thanks

Hi @Daria314, yes absolutely - I'm here to help! I see that there was a barring on international roaming. I removed it for you. You should be able to connect to a network now. If it doesn't happen automatically, please check this page to see all available networks for the country that you're in, and you can manually connect to a network: Tarieven en dekking in het buitenland | Odido. I'd love to hear if it works for you! 😄

Thank you it worked, however I am now in Germany(driving to Poland) and have same issue again, could you please help

Hello @Daria314 have you checked the above page with which providers you can connect? You don't have an open invoice right?

Hello Marciano, I don’t have any open invoices and it doesn’t work unfortunately

Hi Daria, I hope you're enjoying your trip. I've looked into your account and I see that the barring on international roaming was back. Not sure why, maybe it automatically turns back on after switching countries. I've removed the barring, so you should be able to (manually) connect to a network again. In Germany you can connect to Telefonica, Telekom and Vodafone. In Poland you can connect to Polkomtel and T-Mobile. Please let me know if it works again!

Thanks, it worked

@Daria314 nice that it worked! On behalf of my colleague Marciano: no thanks and you're welcome! If there is anything else we can do for you from this side, feel free to let us know. For now, I wish you a great vacation!