Hi @papzking, it is true that the T-50 is an older model, but it should still be performing well with the connectivity! To be sure, I would love to send you the T-54 modem. As soon as it has been sent, you will receive an e-mail from DHL to track the package. You don't have to return the T-50 to us, but you can hand it in at a recycle point. Will you let me know if the connectivity has improved with the new router?  

I have been now a long time customer and find it very annoying that the wifi network and connectivity issues have been high. Often a lot of disconnections on network due to the old router T50. I have no idea when Odido replaces with the latest routers. 

Would like to get an idea of this and what can I do as next step if I have to remain with Odido. 

Hi @papzking, it is true that the T-50 is an older model, but it should still be performing well with the connectivity! To be sure, I would love to send you the T-54 modem. As soon as it has been sent, you will receive an e-mail from DHL to track the package. You don't have to return the T-50 to us, but you can hand it in at a recycle point. Will you let me know if the connectivity has improved with the new router?