Skip to main content
Beantwoord

How long does it normally take to get a technician appointment?

M
  • MatGron
  • heeft eerste post geplaatst
  • 2 reacties

Hello,

 

I made a contract with t-mobile thuis for fibre internet like 3 weeks ago and I got told over the phone that a technician can come to my place +-1 day of the starting date (that was last week). Even though I instantly made an appointment the first day possible was nearly 1 month after the start date. I hoped that I could maybe install the internet by myself after receiving the modem but it turned out that I can't because it is fibre. I am a bit upset now because I need the internet for my work and was wondering if that is normal to wait so long. I am also mad because I received wrong information while ordering. If I would have known that it takes so long I would have searched somewhere else.

Beste antwoord door Cal van Odido

Hi @MatGron,

Thanks for giving me a heads-up and sorry for the confusion, I want to solve this as quickly as possible for you!

I was surprised that it takes Guidion so long to get to your place and I wanted to look for another spot that suits you. Unfortunately, they have no earlier timeslot available as of now. If I were to find an earlier appointment for you, are there any days in the coming two weeks which do not suit your agenda for an appointment?

Preferably I want to get you online as soon as possible. Do you or does anyone in your household have a T-Mobile, Tele2, or Ben Mobile subscription? I would gladly supply you with extra data.

As a last tip, I will keep track of Guidion's agenda, but I can also advise you to look at their digital agenda every once in a while as appointments will likely free up. 

I hope to be able to get back to you soon!

Bekijk origineel

2 reacties

Cal van Odido
Forum|alt.badge.img+4
  • Cal van Odido
  • Oud Moderator
  • 3618 reacties
  • Antwoord
  • 4 oktober 2022

Hi @MatGron,

Thanks for giving me a heads-up and sorry for the confusion, I want to solve this as quickly as possible for you!

I was surprised that it takes Guidion so long to get to your place and I wanted to look for another spot that suits you. Unfortunately, they have no earlier timeslot available as of now. If I were to find an earlier appointment for you, are there any days in the coming two weeks which do not suit your agenda for an appointment?

Preferably I want to get you online as soon as possible. Do you or does anyone in your household have a T-Mobile, Tele2, or Ben Mobile subscription? I would gladly supply you with extra data.

As a last tip, I will keep track of Guidion's agenda, but I can also advise you to look at their digital agenda every once in a while as appointments will likely free up. 

I hope to be able to get back to you soon!

Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
M
  • MatGron
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 4 oktober 2022
Cal schreef:

Hi @MatGron,

Thanks for giving me a heads-up and sorry for the confusion, I want to solve this as quickly as possible for you!

I was surprised that it takes Guidion so long to get to your place and I wanted to look for another spot that suits you. Unfortunately, they have no earlier timeslot available as of now. If I were to find an earlier appointment for you, are there any days in the coming two weeks which do not suit your agenda for an appointment?

Preferably I want to get you online as soon as possible. Do you or does anyone in your household have a T-Mobile, Tele2, or Ben Mobile subscription? I would gladly supply you with extra data.

As a last tip, I will keep track of Guidion's agenda, but I can also advise you to look at their digital agenda every once in a while as appointments will likely free up. 

I hope to be able to get back to you soon!

Thanks for your reply. Any day except the 5.10 or 6.10 would work out for me. I also already contacted Guidion but they told me that there is no earlier appointment available. Unfortunately I don’t have any of these subscriptions. I hope that there will be an earlier appointment possible.

Cal van Odido
Boris
2 mensen vinden dit leuk
  • Cal van Odido
    Cal van Odido
  • Boris
    Boris

Reageer


ForumvoorwaardenCookie instellingenAccessibility statement

Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen