Skip to main content
Beantwoord

New installation not working

  • 27 november 2019
  • 3 reacties
  • 338 Bekeken
A
  • Abhi
  • heeft eerste post geplaatst
  • 1 reactie

Hello Team,

I am new T mobile house customer. I received fiber optic box and modem yesterday. 

I tried to install it by myself, but internet is not working. I see orange light for status on FO converter and red light on modem. I am attaching photo of my installation, can you check if this is fine and also if my connection is activated?

 

Regards,

Abhijeet

 

Beste antwoord door RobindeVries

@Abhi First welcome to T-Mobile Thuis, I will gladly give you more information. The internet will be connected on December 3rd. Normally the connection is not installed by the customer but by our own technician. But i see that you have everything connected properly already. A T-Mobile technician is scheduled for December 4th. My question is whether you would like to continue this visit to see if everything is connected properly?

Bekijk origineel

    3 reacties

    R
    • RobindeVriesis een Master Poster
    • 19 reacties
    • Antwoord
    • 27 november 2019

    @Abhi First welcome to T-Mobile Thuis, I will gladly give you more information. The internet will be connected on December 3rd. Normally the connection is not installed by the customer but by our own technician. But i see that you have everything connected properly already. A T-Mobile technician is scheduled for December 4th. My question is whether you would like to continue this visit to see if everything is connected properly?

    A
    • Abhi
    • Auteur
    • heeft eerste post geplaatst
    • 1 reactie
    • 29 november 2019

    Hi @RobindeVries,

     

    Please do not cancel the appointment on 4th. I want to make sure everything is setup properly.

    I also might need help to install wifi repeater as there can be less network upstairs.

     

    Regards,

    Abhijeet

    Piotr
    • Piotr
    • Voormalig T-Mobile Thuis moderator
    • 2167 reacties
    • 3 december 2019

    Hi @Abhi,

    First of all welcome to T-Mobile Thuis! :smile: You don't have to worry about your appointment on the 4th of December. Our engineer will help you with the installation.  Please let us know if we can assist you any further.

    Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!

    Reageer


    ForumvoorwaardenCookie instellingenAccessibility statement

    Cookiebeleid

    Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

     
    Cookie instellingen